Call of Duty FAQ

When will my Call of Duty order be delivered?

If you pre-ordered Call Of Duty: Advanced Warfare before 12PM on Friday 31st October we will despatch your order 1st Class Royal Mail and endeavour to have it with you on the day of release (Monday 3rd November). Orders placed after this time will be despatched within 1 working day for delivery within 5 working days.

Customers who have pre-ordered - DayZero Early Access

If you have pre-ordered Call of Duty: Advanced Warfare dayzero you will be guaranteed early access on the 3rd of November.

Note - Double XP ends at 23.59 on Monday 3rd November 2014.

The dayzero edition comes with additional downloadable content, double xp and your advanced arsenal (additional weapons). The DLC will be included in the box for customers to download.

How does the pre-order price promise work on my Call of Duty: Advanced Warfare order?

Our Pre-order Price Promise is available on Tesco direct for all pre-order CDs, DVDs, Blu-rays, games and books. It's our guarantee to you to make sure that you pay the lowest between the price when you pre-order and the price on the release date.

When you pre-order a product from us, you will need to pay the amount shown at the online checkout at the time of order.

However, if the price is cheaper on day of release, we promise to refund the price difference.

We will process the refund on the release date, and it will be automatically credited to your payment card within 5 working days.

Please note: Promotional discounts will only applied to the price of your pre-order product on the Tesco direct site at the time you place your order and not any subsequent lower prices. Any refund will be inclusive of staff discounts and e-coupons prior to release date.

When will payment be taken?

Payment will have been taken at the point you place your order. If you benefit from our pre-order price promise we will process the refund on the release date, and it will be automatically credited to your payment card within 5 working days.

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