Box

About us

Founded in 1996, Box is one of the fastest growing companies in the UK, selling an extensive range of technology and computing products and services through our specialist websites and our retail shop. Originally based in the heart of Birmingham city centre and now based in a large head office and distribution centre in Minworth, we have quickly grown to become one of the UK’s largest online laptop and technology specialists.

We firmly believe in what we do and it is our passion to bring you some of the biggest and best deals from the leading manufacturers. Because of our continued work directly with the manufacturers, we are able to negotiate and bring you incredible prices on the latest laptops, netbooks, Gaming PC’s, tablets, TVs and more. All of which combined with our dedicated and highly specialized sales team means that you get the best advice on the best deals at the best possible prices.

Over 100,000 customers already choose to shop with Box - we want to keep them coming back again and again, for more great deals. With independent reviews averaging 4.6/5 you can have confidence in our expert knowledge and efficient service.

If you have any questions about a particular product, or if you’re not quite sure what you’re looking for, our dedicated and highly trained sales team are on hand to help you out every step of the way.

We don’t believe in sales targets or commission sales, we only believe in giving our customers the best possible unbiased information. If you’re a newcomer to computers, or a seasoned veteran gamer, feel free to contact us with any queries and we’ll get them answered for you as quickly as possible. If for any reason you’ve encountered a problem, our support team would like to hear about it.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 3pm (Monday - Friday) and collect in-store after 4pm next day. Excludes bank holidays. Delivery options and costs may vary for some areas.
Express delivery £7.95 Order by 4pm (Monday-Friday) and collect in store next day
Standard delivery(Small Items) FREE or £5.95 Order by 4pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE or £4.99 Order by 4pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: DPD, Hermes, Royal Mail, UK Mail and Parcelforce.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

All of our items can be returned by standard post.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:tesco@box.co.uk

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone01212020097

Mobile01212020097

Our customer services are open from 10am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
Box Ltd
First Avenue
Minworth
B76 1BA

Company number: 3224094, VAT number: 669 7193 75

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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