Aosom UK

About us

At Aosom we provide products for your home, office or garden. We offer a wide range with a competitive pricing policy. Our range consists of home & garden furniture, outdoor, sports & fitness equipment, pet supplies and even children products. Our UK-based customer service team is open Monday to Friday 9:00 to 5:00 except bank holidays.

Products And Services
Lifestyle Products and many more great items. We aim to provide a wide range of high quality, Home and Garden products as well as highly professional customer service to our many customers all over the UK.Our Target is to provide our UK customers with high quality products at competitively low prices.

Top 4 Reasons to shop with us
We have an extensive and growing selection of trendsetting high quality products. New products are sourced and added every single day on Aosom. Our innovative marketing department constantly searches for the very latest in popular Home and Garden products on the market to attract and satisfy the broad demand of our customer base. There is a huge range of quality products with different styles for you to choose.

Factory Low Price
Due to our extensive and strong relationships that have been developed with manufacturers here and abroad, we are able to supply our customers with high quality products at incredibly low factory prices

Best Customer Service
We value our relationship with every one of our customers, so our professional customer service team is always available to help you. As we are constantly adding new products, all of our staff are fully trained in the latest trends and offerings.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE on all Tesco direct orders Order by 12pm (Monday-Friday) and collect in store after 4pm next day
Express delivery Sorry, not currently available Sorry, not currently available
Standard delivery(Small Items) FREE Order by 1pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE Order by 1pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland, mainland outlying areas and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We dispatch our items from Monday to Friday using the following couriers: Yodel, UK mail, Tuffnells and Palletways.

Doorstep delivery: please note that for larger and heavy items the deliveries are made to the doorstep only, so please make sure that you have any help that you need to carry the furniture into your house. Please note that the delivery driver is only contracted to deliver the goods to the doorstep, and is not insured or obliged to manoeuvre the goods into or around within your property. If you allow the delivery driver to manoeuvre the goods for/with you then this is entirely at your own risk.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Some of our items require a signature; we will let you know about those that do so that you can arrange to be available for delivery.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further delivery attempts we will make before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Some of our items can be returned by standard post. For those that can't we estimate the cost of return for smaller items to be £15 and for larger items to be £45.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Please contact us prior to returning your item so that we can issue you with a returns number. This helps us to identify your return and ensure we can process your refund quickly.

Please send your return to: Mhstar Uk Ltd, 4 Station Road, St'Neots, Cambridgeshire, PE19 1QF.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:Tesco@aosom.co.uk

We will acknowledge your email within 24 hours of receipt, excluding our non-working days and Bank Holidays.

Phone 08002404050

Mobile08002404050

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays.

Postal address:
MHstar UK Ltd.
Unit 27, Perivale Park
Horsenden Lane, South Greenford
UB6 7RH

Company number: 7361121, VAT number: GB103973325.

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
We're sorry...

Your selection has produced 0 results

Clear all
Refine your selection
We're sorry...

Your selection has produced 0 results

Clear all
Refine your selection
Showing 0 products

Refine by

Clear all
Options for:
  • We're sorry...

    Your refinements did not match any products.

    Please refine your selection.

1 1