Ana Wiz

About us

Ana Wiz is an established medical supply and distribution business based in Surrey. Areas of expertise include maternity and infant healthcare products for home and clinical use.

Founded in 2004 Ana Wiz was the first UK distributor and retail stockist of handheld foetal dopplers for home use. From those beginnings, we now distribute a number of wellknown specialist brands in this field, these include: Spectra Breast Pumps, Earth Mama Angel Baby Baby soaps and pregnancy teas, Pretty Pusher Birthing Gowns, Pumpease expression bras, Idol Eye Baby sun glasses and many more.

We have a very wide customer base including NHS trusts, GP Surgeries, Universities, Medical Retailers as well as mothers to be and the homecare market.

Ana Wiz prides itself on a fast efficient service with excellent customer service, our homecare retail division provides telephone support for all out homecare products and can offer advice when needed.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & CollectFREE on all Tesco direct orders Order by 3pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 3pm (Monday-Friday) for delivery next day
Standard delivery(Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) FREE Order by 3pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

We ship our items using a variety of couriers including Interlink Express, DHL, Parcelforce and Royal Mail. We will include details of who will be delivering your parcel when we confirm dispatch to you.

We operate from Monday to Friday, 9am to 5pm, excluding Bank Holidays. For orders placed over a weekend or on a Bank Holiday we will dispatch this item on the next working day to reach you within the timeframes outlined above.

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.

Requirements to sign for delivery

Most of our items will require a signature, however, small low value (under £20) orders may not require one.

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. All of our couriers will attempt a further two deliveries before the items are returned to us and you may be able to pick up your item from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If you change your mind and wish to return your item you will need to pay for the cost of return. Of course, if the item you have received is damaged or faulty, we will cover the cost of the return.

Most of our items can be returned using the Royal Mail, however our larger items may need to be returned by courier. If this is the case we estimate the cost of courier returns to be approximately £30. For change of mind returns you can either arrange your own courier or we can arrange for our courier to collect from you. If you choose this option we will deduct the cost of the return from your refund.

Returns guidelines

Please let us have any tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Smaller items may be returned in the post and larger ones by courier. If you require assistance please do not hesitate to conact us. We recommend that you obtain proof of posting for all returns and consider insurance for higher value returns. Unfortunately, we are unable to process your return unless we receive the goods from you.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us.  Within the first 30 days we will issue a refund or replacement item to you.  Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: customerservices@anawiz.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

  • Phone 0800 1114800
  • Mobile 0208 339 9730

Our customer services are open from 9am - 5pm, Monday to Friday, excluding Bank Holidays

Postal address:
Units 5-6 Chiltern Works
Chiltern Drive
Surbiton/span>
Surrey KT5 8LS

Company Number: 05281554 Vat no: 848 7227 88

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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