Update Texts

Frequently Asked Questions:

1) What will we use your mobile phone number for?

We will use it to contact you if there is a problem with your delivery, e.g. we can't find your property, we're running late, your payment has not been processed, etc.

We may also use it to send you two types of service message as follows:

 - a text message on the day your delivery is due with a 1 hour delivery window, when this service is available at your store (delivery update texts)

 - a text message the day before your order is due to remind you of the latest time you can make any changes to your order (reminder texts)

2) Why do we want to send you a text message with a 1 hour delivery window?

Many customers tell us that they'd like a better idea of when their shopping will arrive, so hopefully this service will help you plan your day.

3) What do I need to do to receive these text messages?

Once the store you are ordering from has this service available, we will send the text message to the mobile number provided in the 'mobile number' box when you reserve a delivery slot.

4) When will I receive these text messages?

We will send you reminder texts the day before your order is due and delivery update texts on the morning of your delivery.

5) Will these text messages cost me anything?

No. All text messages that Tesco send are free to receive in the UK.

6) Will I receive these text messages for all Tesco orders?

If your mobile number is provided with your delivery details you will receive these text messages from Tesco for all grocery orders. We won't send you a text message for any Wine or Direct orders delivered by our grocery vans. If you place your order the day before your order is due we won't send you a reminder text.

If you book a 1-hour delivery slot (selected stores only) you will not receive a delivery update text.

7) What if I don''t want to receive these text messages?

If for any reason you want to stop receiving reminder text messages simply text "END" to 81550 from a mobile phone*.To stop receiving delivery text updates simply text "STOP" to 81550 - you can opt back in to receiving delivery text updates by texting "DELIVERY" to 81550.

Note, if you change or provide a different mobile number you will start receiving text messages unless you opt the new number out as above. This is because we manage opt outs by phone number.

8) What if I don't receive a text message?

Please make sure your mobile number is entered in the 'mobile' box when you reserve a delivery slot and that it is up to date. For reminder texts we will only send you a text if you place your order more than a day before your order is due.

Although we always try our very best to send you a text message, there may be a few times we can't - don't worry it doesn't mean that anything is wrong with your order and you should still receive it within your pre-booked delivery slot.

9) Does the 1 hour delivery window replace my pre-booked slot?

Yes, the 1 hour slot should be within your pre-booked slot window but is a more accurate time of when we should be delivering.

10) Will the delivery driver always arrive at the time in the text?

We'll always try our best to arrive when we've told you. However in some instances we may run a little early or late. If our estimate changes significantly we will always try and let you know.

11) Will I get a text message if I order to another delivery address, e.g. to a holiday home?

Yes, as long as you have provided a valid mobile number with the new delivery address and the text messaging service is switched on in the store your delivery is coming from.

12) If I order for someone else, who will receive the text message?

If you have provided your mobile number for the order you will receive the text message.

If you have provided someone else's mobile number for the order they will receive the text message. You must not enter their mobile number unless you are sure they are happy to receive a text message.

If you have not provided a mobile number, we will not send a text message.

Need any help?

If you would like any more information please call Customer Services on 0845 722 5533**

Lines are open:

Monday to Saturday - 7am to 11pm

Sunday - 10am to 10pm