TESCO Phone Shop
Privacy and security
To see more FAQs go back to the help home page.
Introduction
We take your privacy and security as seriously as you do. In the following sections we explain our promises and the precautions that we carry out to protect all the information you give us.
Your privacy
Tesco home phone will not sell, trade or rent your personal information to others under any circumstances without your express permission. Please read on for more details.
What information do we collect and how do we use it?
- When you apply for one of our services, we need to know your name, email address, service address, correspondence address, payment details and telephone number. This allows us to process your application and properly provision your services.
- We may also use the information we collect to occasionally notify you about important changes to services, to managing your account or to the payment process.
- We may provide aggregate statistics about our customer base, sales, traffic patterns and related site information to other companies. These statistics will include no personally identifying information.
- We may use your usage history to help shape our recommendations about potential Tesco home phone tariffs and services that might be of interest to you. Please send an email to support@tescohomephonetescotalk.com if you would rather not receive these recommendations.
More information about your privacy
Your consent
By using our website, you agree to the collection and use of this information by Tesco home phone. We will post any changes to our privacy policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. We may monitor and record telephone calls for quality control purposes.
Tell us what you think
We welcome your questions and comments about privacy. Please email us at support@tescohomephonetescotalk.com
Your security
How do we protect your details?
Pages that display your personal information or that ask you to enter personal information are protected by SSL (Secure Socket Layer) technology, which encrypts your details as they travel between us. This ensures the information cannot be obtained by any third party.
Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information that you have given us to prevent unauthorised access. This means we request proof of identity before displaying your account details.
Is the security of the site verified by a third party?
All sites that use SSL technology need to be certified. Our site is certified by Thawte, a subsidiary of VeriSign, the leading internet security company. In order to gain this certificate, we have satisfied Thawte that we have taken all the necessary measures to protect your personal information.
To check the security certificate, please click on the security icon in the status bar of your internet browser.
How do I know if the page I'm using is secure?
There are two ways of knowing that a page is secure. The first is that the URL starts "https" rather than "http". The second is from the special icon, as follows, at the foot of your browser window.
Internet Explorer - look for a padlock icon on the bottom bar of the browser window. Click on it to view the security certificate.
Netscape Communicator - a padlock on the bottom bar is locked on secure pages and unlocked on other pages. Again, click to check the security certificate.
Netscape Navigator - a key icon is shown on secure pages. Go to the View menu and choose Document Info to inspect the certificate.
What about "cookies"?
Our cookies do not contain personally identifying information or passwords. They simply enable us to recognise existing customers when they come to the website. This means customers will be shown the log-in page rather than the home page when they visit us.
Tell us what you think
We're only too happy to answer your questions on security. Please email us at support@tescohomephone.com