TESCO Phone Shop

Prices and payments

To see more FAQs go back to the help home page.

Why do I need to pay by Direct Debit?

Because Direct Debit makes things really simple and means we can offer you great rates - like unlimited directory enquiries calls from home phone lines and unlimited calls to other Tesco home phone customers.

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Can't I pay by quarterly Direct Debit?

Sorry, but monthly Direct Debit is the only option available, but we're hoping to provide alternatives, like credit card debit options.

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Can I pay in stores? Or use my Tesco Personal Finance credit card or Clubcard Plus account, or Clubcard vouchers?

No, at the moment you'll have to pay by Direct Debit. Paying by Direct Debit keeps it really simple and means your bills are paid automatically so you don't have worry about forgetting to pay them.

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What are premium rate numbers?

They're numbers starting with 09 and are usually competition or chat lines, mobile phone ring tones, technical support helpdesks, etc and premium service providers normally charge them at a higher rate. For more information on premium rate numbers visit www.tesco.com/protectingyourservice

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How do you calculate the costs for calls that start in one ‘time-band' and finish in another?

We calculate the costs for each part of the call separately - and add them together.

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Do I have to pay a connection charge?

For chargeable calls there will be a connection charge. This is common practice amoungst other network providers. Please see tariff tables for full details.

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What's your definition of evening and weekend?

Daytime is 6am to 6pm Monday to Friday. Evening is 6pm to 6 am Monday to Friday. Weekend is midnight Friday to midnight Sunday.

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What's the definition of local and national?

They're the same as BT, any number starting with 01, 02 or 03.They don't include premium rate numbers, calls to mobiles, non-geographic numbers, e.g. 0845 or 0870 numbers, personal number (070), or calls overseas.

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How much will I pay for line rental?

If you transfer your line rental to Tesco you will pay a monthly charge of £10.22 for online billing, otherwise £10.77, but the charge will appear on your monthly bill from Tesco. If you have any premium line features such as call diversion or caller display, these will also appear on your Tesco bill. You will no longer get any bills from BT. If you keep your line rental with BT, they will continue to bill you for your line rental and line features.

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How will my bill be broken down?

You will be billed for your line rental, line features and subscription charge (if you are on Talk 2 or Talk 3) in advance, but your call charges will be billed in arrears.

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