TESCO Phone Shop

Line faults

To see more FAQs go back to the help home page.

What should I do if there's a fault on my line?

If you have transferred your line rental to Tesco:
Tesco is responsible for your line and your calls, so if you can't get a dialling tone or can't receive calls then call us on 0845 300 70 80 (8am - 8pm Monday to Saturday, 10am - 4pm Sunday and Bank Holidays). To report the fault and we'll take care of it for you.

If you have not transferred your line rental to Tesco:
If you can't get a dialling tone call BT on 0800 051 111 as it's their responsibility. Tesco home phone is responsible for your calls, so if you have a dialling tone but still can't receive calls then give Customer Services a ring on 0845 300 70 80 (8am - 8pm Monday to Saturday, 10am - 4pm Sunday and Bank Holidays). To report the fault and we'll do our best to sort it out.