TESCO Phone Shop

Applications and eligibility

To see more FAQs go back to the help home page.

I don't have a bank account. Why can't I get this service?

Using the Direct Debit Bank Service simplifies our service, so we can offer you great deals like unlimited evening and weekend local and national calls (numbers starting with 01, 02 or 03) on Talk 2 or unlimited local and national calls (numbers starting with 01, 02 or 03) on Talk 3.Why not let us take bank details from another member of your household if you'd like to apply together? We're also looking at offering alternatives like Credit Card Direct Debit in the future.

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I've got cable at home, so why can't I get this service?

Unfortunately we can't offer this service unless you have a BT line as BT legally has to give access. This doesn't apply to cable companies, so we can't offer Tesco home phone for numbers that are part of the cable number range. Also we can't offer the service for numbers 'ported' from a cable operator.

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If I have more than one telephone line, can they all be on Tesco home phone?

Yes, we can give you 2 lines at any one address, because this is a residential service and not designed for small businesses. However you can apply for a third line on a separate application and we'll do what we can. We'll bill you for subscription charges on each line if you choose Talk 2 or 3.

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Can I transfer my Fax machine to Tesco home phone?

Yes you can send faxes as well as making voice calls. We recommend you select Talk 1 so you don't incur subscription charges, unless you use the fax a lot in the evenings.

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Can anybody in the household apply?

Anyone aged 18 or over who's been a UK resident for 3 years, with a UK bank account, can apply. However you must let the BT account holder know that you're switching the phone service.

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Can I apply if I live abroad?

No – the service is only available on BT lines in the UK. However, if you have a recent address (within the past 3 years) and a UK bank account you can apply for the service on a UK landline.

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Why do I have to wait 3 weeks to switch to Tesco home phone?

We'd love to be able to switch you over the very next day, but it takes a while for us to confirm your bank details and to cancel your existing service with BT.

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I can't afford to pay my bill. Can I pay next month?

Your contract with us says that you have to pay your bill in full every month. However if you can't pay call us and we'll discuss your options.

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I have a BT phone line but when I applied to you I was told that I couldn't have the Tesco home phone service. Why not?

Unfortunately there are a few areas in the UK where BT has a 'postcode anomaly' or they're served by a non- digital exchange. So we can't supply Tesco home phone in these areas (e.g. Hull/ Kingston), or other numbers previously 'ported' from any cable companies.

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What happens if I change my mind about joining Tesco home phone?

You can cancel at any time without charge until you are switched to Tesco home phone. You can cancel your application b calling Customer Services on 0845 300 70 80 (8am - 8pm Monday to Saturday, 10am - 4pm Sunday and Bank Holidays).

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