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| Please read these product terms and conditions
carefully as they affect your rights and liabilities under the law
and set out the terms under which Tesco makes the products available
to you ("Product Terms"). |
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| 1. Prices |
The prices payable for the wine that you order
are clearly set out in the web site. If, by mistake, we have
under-priced an item, we will not be liable to supply that item
to you at the stated price, provided that we notify you before
we dispatch the item concerned. All prices are expressed inclusive
of any VAT payable unless otherwise stated. The price of the
items does not include the delivery charge which will be charged
at the rates applicable at the date you place your order and
which will be displayed in the 'Help' section of the web site.
The 20% off promotion applies to prices previously charged on
the Wine Warehouse. |
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| 2.
Availability |
If for any reason beyond our reasonable control, we are unable to supply a particular wine, we will notify you as soon as possible.
Vintage wines are obviously limited in availability. Whilst we make every effort to ensure that the advertised vintage is the one that we deliver, we
cannot guarantee which vintage will be shipped to you. However, you are still able to return the wine if you are not satisfied (see 6 below). Your statutory rights
are not affected.
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| 3.
Acceptance |
There will be no contract of any kind between
you and us unless and until we actually dispatch the goods to
you. Your order is an offer to buy from us. Nothing that we
do or say will amount to any acceptance of that offer until
we actually dispatch the goods to you. At any point up until
then, we may decline to supply the goods to you without giving
any reason. At the moment that the goods are dispatched (and
not before), a contract will be made between you and us, and
you will be charged for the goods.
We cannot sell alcoholic products to anyone under 18. For this
reason, we may refuse an order at our discretion and orders
may not be transferred from the customer to any other person. |
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| 4. Delivery |
Delivery will be made to the address specified
by you on the completed order form.
Please note that we can only deliver wine to selected regions
within England, Scotland, Wales & Northern Ireland.
We do our best to secure delivery within 30 days of the date
of your order but shall not be liable for loss occasioned by
delay in delivery arising out of any cause beyond our control.
If for any reason beyond our reasonable control, we are unable
to supply a particular wine, we will notify you as soon as possible.
All goods must be signed for on delivery by an adult aged 18
years or over. If no one of that age is at the address when
the delivery is attempted the goods may be retained by the driver,
in which case the driver will leave notification of attempted
delivery and will telephone to rearrange or will return later
that day.
In these circumstances, if we have to return to deliver the
goods, a further delivery charge may become payable.
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| 5.
Cancellation |
You have the right to cancel your order up to
14 working days after the day following the delivery of the
goods by using the "Order history" option on the Tesco.com site,
or you can call our Customer Services department on 08457 22
55 33*. In the event that the goods have already been dispatched
at the date of receipt of your cancellation of the order you
must return the goods to us and we will credit your credit or
debit card with the price of the goods within 30 days beginning
with the day on which notice of cancellation was given.
If you do not return the goods within 21 days of your cancellation,
we will make a charge in respect of the cost of recovering the
goods. If you do not return the goods or fail to make them available
for collection within 30 days of your notice of cancellation,
you will be deemed to have accepted the goods, at which point
a new purchase contract will be made and you will be charged
for your order at the price set out on the web site. This does
not affect your statutory rights. |
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| 6. Returns |
We hope you will be happy with your purchase.
However, should you feel it necessary to return the wine, we
aim to make the returns process as simple as possible.
Please contact our customer services department on 0845 7225533*.
Please note that wine bought at the Tesco.com Wine Warehouse
cannot be returned to a Tesco store. |
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| 7. Payment |
You can pay by any American Express, Tesco Clubcard
Plus, Mastercard or Visa credit card, Maestro or Delta debit
card. We do not currently accept Visa Electron cards.Your credit/debit
card details will be encrypted to minimise the possibility of
unauthorised access or disclosure. Authority for payment must
be given at the time of order.
You will not be charged for wine until your order is dispatched.
If your order is dispatched in more than one delivery, payment
for each wine will be taken from your credit/debit card at the
point that that wine is dispatched, and our acceptance of each
part of the order takes place on dispatch of that wine.
Our liability to you in connection with any order will not exceed
the total price charged for the relevant items.
We accept orders only from Web browsers that permit communication
through Secure Socket Layer (SSL) technology, for example, 3.0
version or higher of Explorer and versions 3.02 or higher of
Netscape. This means you cannot inadvertently place an order
through an unsecured connection. |
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| 8. General |
These Product Terms shall be governed by and
construed in accordance with the laws of England and Wales and
any disputes will be decided only by the English courts.
If any of these Product Terms is held by any court of competent
authority to be unlawful, invalid or unenforceable, in whole
or in part, this will not affect the validity of the remaining
Product Terms which will continue to be valid and enforceable
to the fullest extent permitted by law.
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*Up to 4ppm from BT landlines. Other providers vary. Calls may be recorded. The Tesco.com Wine Warehouse is operated by Tesco Stores Limited,
New Tesco House, Delamare Road, Cheshunt, Herts, EN8 9SL.
If you have any queries please contact Customer Services at
online@tesco.co.uk
Company Registration No. 519500, VAT No. GB220 4302 31 |
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| Last update: 31/08/04 |
Tesco.com © 2003 |
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