Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Tesco makes the products available to you ("Product Terms").
Please note that the prices on our Grocery website are guide prices only. The actual price you pay will be the price charged in store at the time your order is picked for delivery. The actual order value cannot be determined until the day of delivery because the prices stated on the website may vary either above or below the prices in store on the day your order is picked and delivered.
All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the service charge which will be charged at the rates applicable at the date of your order and which will be displayed in the 'Help' section of the web site.
When your order is delivered you may return any item and receive a full refund if you consider that the difference between the price charged and the guide price shown on the Grocery website is unacceptable.
If for any reason beyond our reasonable control, we are unable to supply a particular item, we will not be liable to you. Please note that we will attempt to deliver substitute lines should selected lines be unavailable unless you request us not to do so.
Although we will always try to cater for your orders, an order of large quantities of a line can only be fulfilled at the discretion of the store. For example, if you were to make an order of 10 bottles of wine which would use up all that store's stock, the store may only deliver 5 bottles.
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason. At the moment that the goods are dispatched (and not before), a contract will be made between you and us, and you will be charged for the goods.
The Tesco.com grocery home delivery service is available for non-commercial and domestic use only. Tesco.com reserves the right to refuse orders from businesses or that we consider are for commercial or other non-domestic concerns.
Delivery will be made to the address specified by you on the completed order form.
We will deliver your order to the main entrance of the delivery address. At your request, our driver may carry your order into the delivery address, for example, to a particular floor in an apartment block or into your kitchen but only if: a. the driver has your permission and b. our driver believes that it is safe and practical to do as you request. We always reserve the right to deliver only to the main entrance of the delivery address.
Please note that we deliver goods only to specified regions within the United Kingdom. To check that the online Grocery service delivers to your area, please enter your postcode at http://www.tesco.com/register/signup.asp.
Delivery times will be agreed with you at the time of placing your order.
All goods must be signed for on delivery by an adult aged 18 years or over. Tesco follows a "Think 21" policy, so if the person receiving the goods looks under 21, proof of age will be requested. If proof is not available and there is no-one of that age at the address when delivery is being made, the goods may be retained by the driver. If we attempt to deliver your order to the delivery address as arranged with you but there is nobody at the delivery address to accept your order, the driver will leave notification of attempted delivery and you will need to contact our Customer Service Centre to re-arrange delivery (see below for contact details).
In these circumstances, if we have to return to deliver the goods, a further charge may become payable provided that delivery is attempted at the agreed time.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
We hope you will be happy with your purchase. However, should you feel it necessary to return an item, we aim to make the returns process as simple as possible.
If you are unhappy with any non-perishable items, simply return then to your local Tesco store, in the original packaging within 14 days of despatch and we will give you a refund on those products or replace the item.
Please note that, in the event of a refund, all Clubcard points received for the purchase of the refunded goods will be removed from your Clubcard account.
Your statutory rights are not affected.
You can cancel or change any of your current orders up until 4pm on the day before delivery, Monday to Saturday. You can do this using the "Your orders" option on the Tesco.com site, or you can call our Customer Services department on 08457 225533. Please note that orders cannot be cancelled by email.
You can pay by any American Express, Mastercard or Visa credit card, Maestro or Delta debit card. We do not currently accept Visa Electron cards.Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of placing your order. You will not be charged for items until they are dispatched.
Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology, for example, 3.0 version or higher of Explorer and versions 3.02 or higher of Netscape. This means you cannot inadvertently place an order through an unsecured connection.
These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.
If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
Please note that the Cheaper Alternatives on our Grocery website are suggested products to help you spend less. You are under no obligation to select an alternative. There may be quality, size, health and ingredient differences between the products suggested. Guide price terms and conditions apply.
When your order is delivered you may return any item and receive a full refund if you consider that the product delivered is unacceptable.
Electrical products are guaranteed for 1 year. Please return electrical products to your local Superstore or Extra with proof of purchase for a refund, exchange or repair.
If you have an order query, please e-mail us at online@tesco.co.uk.
The Tesco.com Online Grocery Store is operated by Tesco.com Limited, New Tesco House, Delamare Road, Cheshunt, Herts, EN8 9SL.
If you have any queries please contact Customer Services at online@tesco.co.uk.
Company Registration No. 519500, VAT No. GB220 4302 31
Last update: 24/09/04 Tesco.com © 2003