Stay Safe Online

Caring for your data

Learn how we can help you stay safe online

Caring for your data

Too good to be true?

Seen a social media post that says a big company is going to give you free goods or lots of cash for answering a survey? Chances are, it’s a hoax. So don’t give up your data for something that sounds too good to be true.

Have questions about your online security with Tesco? Please call:

Protect yourself

Creating a secure password

How to create a really secure password

  • The longer the better. Make it at least 8 characters long
  • Use a mix of lower and upper case letters
  • Add or swap a letter with special characters like @$*&!?
  • Steer clear of obvious words or names
  • Avoid easy to guess items like your partner’s name, your birthday or numbers like 1234

And don’t forget – update your passwords regularly and use different ones for each of your online accounts. Learn more at Get Safe Online.

Protecting your Clubcard value

Clubcard points are valuable. Protect your Clubcard, card number, passwords and statements so your points are safe and ready for you to spend. But don’t worry, we will reimburse you if there is fraud on your account. To easily track where you collected and spent points, or to check your balance, register your Clubcard online.

Protecting your Clubcard value

Shop online safely

Not bought from a specific retailer before? Do a quick search to see if others have had problems. What’s their privacy policy? Does it say what they’ll do with your info? And are they using secure protocols? Check that they’ve got ‘https’ at the start of the URL on payment pages. Learn how to shop safely.

Shop online safer
Shop online safer

Remembering many passwords

Find it hard to keep on top of all your passwords? Create a strong core password to use across the board. Then devise a system that personalises it for different sites. For example, core password, n0Dn0L (‘London’ backwards), then add T3s (for Tesco) to make it T3sn0Dn0L.

Mind the hotspot

Wi-Fi hotspots don’t encrypt information so they’re not fully secure. But don’t worry, just be sure to log out of any accounts after you use them.

Learn more about public wifi

Click wisely

Fraudsters can hijack email accounts to send out messages with links to malicious software. If it doesn’t look like it’s really from a friend, don’t open the link.

More on email scams

Protect your mail

Don’t leave post in communal places. And avoid throwing away mail with personal info – shred it instead. Moving house? Remember to set up a mail redirection.

Learn more

Use anti-virus software

Installing anti-virus software on your phone or computer is a great way to protect yourself from malicious software. Just remember to update it regularly.

Learn about viruses
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How we protect you

Creating a secure password

What data helps us do for you

  • Improve our service online and in store
  • Shape our services around your preferences
  • Provide you with relevant offers
  • Make sure we remember any special instructions or preferences

Of course, we take your security and privacy very seriously – which is why we do everything we can to protect it.

Putting you in control

It’s your data. So we want you to be in control. Visit ‘My Clubcard Account’ to manage your information and preferences online. Make sure your details are up to date. Because the more accurate they are, the better the service we’ll be able to offer you. View your profile

Putting you in control
Secure systems

Secure systems

We make sure that we’re doing everything we can to protect your data. That’s why we use the latest technology in scam prevention and data protection. Any information is transmitted via a secure connection and stored on secure, encrypted servers. Read the privacy policy for more information.

Keeping a watchful eye

To reduce the risk of fraud we use a number of sophisticated tools. If we spot what looks like suspicious activity on your account, we may contact you by phone, text message or letter in order to confirm that it really was you. Remember, we’ll never ask you for your full password.

Keeping a watchful eye

Cookie policy

Cookies help you navigate between pages efficiently, to remember your preferences, and generally improve your overall online experience.

Read the cookie policy

Email alerts

Every time changes are made to your personal details in one of your Tesco accounts we’ll send you an email to confirm that it really was you. So remember to keep your email address up to date.

Preventing scams

When it comes to our attention that someone is posing as Tesco online (also known as phishing), we work to shut them down and reduce the risk of future online scams. Spotted a bogus website? Let us know at p­h­i­s­h­i­n­g­@­u­k­.­t­e­s­c­o­.­c­o­m

SMS alerts

Bank with Tesco? You’ll occasionally receive texts from us confirming changes to your account and more. So remember to keep your mobile number up to date.

Update your details
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Top tips

Browser warnings

Pay attention to browser warnings

Many internet browsers have built-in security features. These can alert you to potential threats of bogus websites. Don’t ignore the warnings. And make sure your browser is always up to date.

Learn how to update your browser

3 signs your phone has malware

  • It sends emails or texts you didn’t write
  • It’s installed apps you didn’t download
  • You get texts from numbers you don’t recognise.

Sound familiar? Find out more at Get Safe Online

Use a firewall

A firewall is a protective barrier that blocks unauthorised access to your computer. It’s probably automatically turned on – but it pays to be sure.

Find out how to check

What is a phishing scam?

Fraudsters email you posing as your bank, or similar, to get your private details. Opening their message is ok. Just don’t click on links or attachments.

Learn about phishing

What is a vishing scam?

Fraudsters call pretending to be your bank, the police, or similar, in order to obtain your secure details or get you to transfer money.

Learn about vishing

Install updates

Keep your phone and computer as safe as possible. Make sure you install the latest security updates to keep up with the latest scams.

Discover how
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