Caring for your data
Learn how we can help you stay safe online
Seen a social media post that says a big company is going to give you free goods or lots of cash for answering a survey? Chances are, it’s a hoax. So don’t give up your data for something that sounds too good to be true.
Have questions about your online security with Tesco? Please call:
And don’t forget – update your passwords regularly and use different ones for each of your online accounts. Learn more at Get Safe Online.
Clubcard points are valuable. Protect your Clubcard, card number, passwords and statements so your points are safe and ready for you to spend. But don’t worry, we will reimburse you if there is fraud on your account. To easily track where you collected and spent points, or to check your balance, register your Clubcard online.
Find it hard to keep on top of all your passwords? Create a strong core password to use across the board. Then devise a system that personalises it for different sites. For example, core password, n0Dn0L (‘London’ backwards), then add T3s (for Tesco) to make it T3sn0Dn0L.
Wi-Fi hotspots don’t encrypt information so they’re not fully secure. But don’t worry, just be sure to log out of any accounts after you use them.Learn more about public wifi
Fraudsters can hijack email accounts to send out messages with links to malicious software. If it doesn’t look like it’s really from a friend, don’t open the link.More on email scams
Don’t leave post in communal places. And avoid throwing away mail with personal info – shred it instead. Moving house? Remember to set up a mail redirection.Learn more
Of course, we take your security and privacy very seriously – which is why we do everything we can to protect it.
It’s your data. So we want you to be in control. Visit ‘My Clubcard Account’ to manage your information and preferences online. Make sure your details are up to date. Because the more accurate they are, the better the service we’ll be able to offer you. View your profile
To reduce the risk of fraud we use a number of sophisticated tools. If we spot what looks like suspicious activity on your account, we may contact you by phone, text message or letter in order to confirm that it really was you. Remember, we’ll never ask you for your full password.
Every time changes are made to your personal details in one of your Tesco accounts we’ll send you an email to confirm that it really was you. So remember to keep your email address up to date.
When it comes to our attention that someone is posing as Tesco online (also known as phishing), we work to shut them down and reduce the risk of future online scams. Spotted a bogus website? Let us know at firstname.lastname@example.org
Many internet browsers have built-in security features. These can alert you to potential threats of bogus websites. Don’t ignore the warnings. And make sure your browser is always up to date.Learn how to update your browser
Sound familiar? Find out more at Get Safe Online
A firewall is a protective barrier that blocks unauthorised access to your computer. It’s probably automatically turned on – but it pays to be sure.Find out how to check
Fraudsters email you posing as your bank, or similar, to get your private details. Opening their message is ok. Just don’t click on links or attachments.Learn about phishing
Fraudsters call pretending to be your bank, the police, or similar, in order to obtain your secure details or get you to transfer money.Learn about vishing