Well, we’ll send you a text 5 days before your monthly anniversary date (if you haven’t topped-up) to remind you, so hopefully that won’t happen.

And don’t worry, if you don’t top-up you can still carry on using your phone as normal – you just won’t be benefiting from free credit.  Remember, the credit you pay for never expires.

You’ll be given free credit again when you next top-up, and this will be added within 48 hours.  The date your free credit is given again will then become your new monthly anniversary date for the following month.   Don’t forget, you can call 282 free at any time to find out your monthly anniversary date.
When you start using a new SIM (or if you have missed your last monthly anniversary date and are topping-up to restart your free credit) only the first top-up will count towards that month's allowance.

Example: You top-up with £10 at 10:30am and then top-up a further £10 on the same day at 10:50am. You'll receive £10 free credit on your monthly anniversary date (not £40 free credit). The second £10 will be counted towards next month’s free credit so you won’t miss out.

You need to top-up before your monthly anniversary date.  Don’t worry, you’ll still be given free credit within 48 hours and we’ll send you a text to let you know your new monthly anniversary date.

If you’ve just moved to the tariff, and you’ve topped-up on the same day, you’ll get your free credit within 48hrs and we’ll send you a text to let you know it’s been added.
Note, you must top-up on the same day as you choose to move to the tariff in order to get free credit within 48 hours 

Only the credit you pay for (with a top-up) shows on your balance.  Text the word BALANCE to 2112 to find out how much credit you have left.  The text is free to send and you’ll send a free text back immediately telling you how much you’ve got left.  You can use this free service any day at any time.or more information.

Text the word BALANCE to 2112.  The text is free to send and you’ll send a free text back immediately telling you how much you’ve got left.  You can use this free service any day at any time.

Monthly Top-Up Amount       Free Credit
No Top-Up or less than £10      None
£10                                        £10
£15                                        £30
£20 or more                            £40

Your free credit lasts for one month
(And you get free credit only once each month).
For example, if you get your first free credit on 5th January, you've got until midnight on the 4th February to use it.

You triple your credit on £15 and £20 top-ups.  Top-up £15 in a month and you get £30 of free credit, tripling it to £45 credit.  Top-up £20 in a month and you get £40 of free credit, tripling to £60 of credit.

Call 284 free from your Tesco Mobile phone to join, or click here and log in to My Tesco Mobile.

Choose ‘Pay Monthly My Account’ from the ‘Quick Links’ dropdown box on the home page.

Or, you can always just click here.

If you’ve only forgotten your password, then when you’re in the ‘Pay Monthly My Account’ section, you can have a password reminder sent to your registered email address.

If you’ve forgotten your username, call our Customer Care team on 4455 from your Tesco Mobile phone and we'll be happy to help you. Calls cost 20p

Already a Tesco Mobile Pay as you go customer?

Please call Customer Care on 4455. Calls cost 20p (unless you’re on the Value tariff when it’s 15p a minute)

With another network?
Just click here, choose your tariff and once you've completed your order we'll send you a Pay monthly SIM card by post.

It'll arrive within 2 working days and it'll tell you everything you need to do to get set-up and bring your existing mobile phone number with you.

Or you can buy a Tesco Mobile Pay monthly SIM card at your local Tesco store and follow the instructions in the back of the pack to get connected. 

If you’re on our most popular tariffs (Standard, Standard Plus or Pay as you go with free credit) all your call and text charges stay the same.


All your favourite numbers (if you’ve registered them) stay the same.

You’ll start collecting triple Clubcard points on every £1 you spend on your bill, rather than each top-up (if you’ve registered your mobile to a Clubcard).

You’ll just start to receive all the extra value of Pay monthly but with just a one-month commitment.