Please read these Tariff Terms and Conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Tesco Mobile makes the tariff available to you.

The Tesco Mobile Pay Monthly Service Terms and Tesco Mobile Pay Monthly Privacy Policy also apply.

1.1 The Tesco Mobile Pay Monthly Service includes a number of minutes, texts and/or data which can be used without extra charge ('Flexible credit'). The Flexible Credit available to you will depend on the tariff you choose.

1.2. Calls to voicemail are decremented from your Flexible credit. Calls to selected telephone helplines are free of charge and as such are also not decremented from your Flexible credit.

2.1 Flexible credit can be used to make calls in the UK to:

(a) standard UK landlines (starting 01, 02 or 03 numbers only); and

(b) 07 numbers allocated to UK mobile network operators that provide mobile services with substantial national coverage (this currently includes the five major operators O2, Orange, T-Mobile, Vodafone and 3, and providers such as Virgin Mobile, Tesco Mobile and BT Fusion).

2.2 Flexible credit can not be used to make calls made in the UK to:

(a) non-geographic numbers and free phone numbers starting (starting 08, &, 05);

(b) non-standard or "special" 07 numbers (all those 07 numbers that are not specifically included in your Flexible credit, i.e. are not used to provide mobile services, including 07 numbers allocated to network operators in Jersey, Guernsey and the Isle of Man), 076 numbers and 070 numbers;

(c) any number ranges which Tesco Mobile reasonably believes are being used for call forwarding services, onward calling services or numbers that pay a revenue share. Examples of such number ranges include 07744 or 07755, 078225, 079879, 078730, 078931, 079118, 079112, 078930, 078921, 077000, 079245, 079246, but are subject to change; or

(d) premium rate and directory enquiries numbers where special charges apply.

2.3 Flexible credit can be used to make video calls.

2.4 A list of the numbers which are not included in your Flexible Credit and their charges Click here. Please note that it is updated regularly as new number ranges are allocated or we become aware that the use of existing ranges has changed.

2.5 Once you have used all your Flexible credit, any calls made in the UK to numbers which would previously have been included will be charged at the current rate. To check your call charges Click here.

2.6 Any calls made from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call rates. To see all our roaming rates Click here.

2.7 Minimum call charges may apply Click here for more information.

3.1 Flexible credit can be used for:

(a) texts sent in the UK to UK mobiles,

(b) picture or video messages sent from the UK to UK mobiles (subject to having a compatible handset).

(c) GPRS browsing on the mobile internet in the UK

3.2 Flexible credit can not be used for:

(a) premium rate texts where special charges apply,

(b) texts sent from the UK to international numbers;

(c) texts sent from outside the UK to any number;

(d) any chargeable texts you receive.

3.3 Once you have used all your Flexible credit, any texts sent in the UK to numbers which would previously have been included will be charged at the current rate Click here for details.

3.4 Any texts sent from abroad (including Jersey, Guernsey and the Isle of Man) or to an international destination from within the UK will be charged at standard roaming or international call. To see all our roaming rates Click here.

3.5 Minimum call charges may apply Flexible credit. Click here for details.

4.1 Flexible credit can be used on GPRS and 3G networks (as applicable to your handset), for personal internet use via your mobile phone whilst you are in the UK.

4.2 All usage must be for your private, personal and non-commercial purposes. You may not use your SIM Card:

(a) in, or connected to, any other device including modems;

(b) to allow the continuous streaming of any audio / video content, enable Voice over Internet (VOIP), P2P or file sharing; or

(c) in such a way that adversely impacts the service to other Tesco Mobile or Telefonica O2 UK customers.

4.3 Once you have used all your Flexible credit, any data use which would previously have been included will be charged at the current rate Click here for details.

4.4 If we reasonably suspect you are not acting in accordance with this paragraph, we reserve the right to impose further charges, impose network protection controls which may reduce your speed of transmission or disconnect your tariff at any time, having attempted to contact you first.

4.5 To access data services your mobile device must be data compatible and enabled. Access to data services is subject to network coverage.

5.1 Your Tesco Mobile Pay Monthly tariff includes up to five Favourite Numbers. Click here for more information.

5.2 Your Favourite Numbers can only be used to make calls or send texts to those numbers which would form part of any Flexible credit as set out in paragraphs 2 and 3.

5.3 Favourite Numbers call and text rates apply only if calls are made or texts are sent in the UK.

5.4 To set-up your Favourite Numbers call 282 free from your Tesco Mobile and follow the instructions or access My Tesco Mobile Click here. Please allow 48 hours for your Favourite Numbers to be activated.

5.5 You need to ensure that when dialling your Favourite Numbers, you dial them using the same format as you have given them to us when registering.

5.6 There are no limits to the number of calls or texts you can make in any one month period to your Favourite Numbers.

5.7 Minimum call charges will apply to all calls to Favourite Numbers. For more information Click here.

5.8 You can change your Favourite Numbers once within any 30-day period by calling 282 free from your Tesco Mobile. If you want to continue with the same numbers then no action is required from you.

5.9 If your mobile number is barred for whatever reason then you may lose the benefits of your Favourite Numbers', and be required to set them up again.

5.10 Once you have activated your Favourite Numbers, you are deemed to have accepted the terms and conditions in relation to this service.

5.11 Favourite Numbers are subject to reasonable use as determined by Tesco Mobile. Tesco Mobile reserves the right to remove, vary or amend any elements of the service.

6.1 Unlimited Flexible Credit may be available on selected tariffs. Where Unlimited Flexible Credit is available we may impose an upper limit on the amount of Flexible Credit that can be used without further charge. Any such limit will be clearly set out on www.tescomobile.com or in any marketing materials and will only be imposed to prevent atypical use and/or abuse. 

6.2 Unlimited Flexible Credit is subject to the following fair usage policy which includes, but is not limited to use by you (or any third party permitted by you):
 
(i) for auto delivery, continuing or extensive call forwarding, telemarketing solicitation, polling, fax or voicemail broadcasting.
 
(ii) of the Tesco Mobile Network for commercial purposes;
 
(iii) which we reasonably believe impacts the service of other customers or may adversely affect the Network;
 
(iv) which we reasonably believe excessively or continually exceeds any upper limit which is imposed;

6.3 We reserve the right to monitor your usage and, if we reasonably determine that your use is abusive or in breach of our fair usage policy, we may do any or all of the following:
 
(i) request you to moderate your use;
 
(ii) impose further charges in respect of your atypical or abusive use; or
 
(iii) transfer you to a tariff that does not include Unlimited Flexible Credit.
 
6.4. Where abuse or breach is suspected, we will endeavour to contact you before taking action in accordance with paragraph 6.2. In the case of severe abuse, as reasonably determined by us, we reserve the right to suspend your use of the Tesco Mobile Pay monthly service or end your service agreement, having attempted to contact you first.

7.1 To send picture and video messages or make video calls a compatible handset is required

7.2 If you acquire a picture messaging handset from a non Tesco Mobile source you must inform your service provider in order for picture or video messaging or calls to be set up on the Tesco Mobile network. Picture and video messaging and calls will work in foreign networks with which Tesco Mobile has a GPRS roaming agreement, subject to coverage and applicable roaming charges.

8. Tarrifs requiring Top-up

9. General

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