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Phone Problems

Problems with your Phone settings

Tesco Mobile settings will work out which settings you need and send them to your phone by text. You simply need to enter your phone model and follow the step-by-step guide online.

My phone won’t work

There could be several reasons; please check the below before calling the phone support line on 0845 300 6660.

  1. Have you run out of credit?
  2. Have you got network coverage this will be indicated on the phone display?
  3. Is your battery charged?
  4. Have you entered the full area code even for local numbers?
  5. Have you tried cleaning the SIM card?

My Phone is locked

If you have locked your phone, please click here to get the unblocking code.

Phone Features and Use

To find out more about how to use your phone, please visit the web site of your phone manufacturer:

Nokia
Samsung
Sony Ericsson
LG
Motorola

How do I replace my lost Tesco Mobile?

If your phone is lost or stolen, call us straight away on 0845 301 4455

We'll block your phone so no one else can use it. And we can send you another SIM card and transfer your mobile number and credit.

Don't be without your mobile - Order a new phone now.