Stay healthy, stay safe
Most scientists say that mobiles don't threaten the health of children or adults. Even so, if your children use mobiles, it's best to only make essential calls and to keep calls short.
The Department of Health has a leaflet on their website called ‘Mobile Phones and Health’. Click here for more information.
Lost and Stolen
To report a mobile lost or stolen, call the Customer Care team as soon as possible on 0845 301 4455.
They’ll restrict the number so no one will be able to make or receive calls with the mobile or its SIM card. Then you should report the theft to the police.
The police will be able to identify a stolen mobile if it’s been ‘property marked’ with your postcode. Your local police station will have more information about how to do this. It’ll also help if you know the mobile’s IMEI number. This is a 15-digit serial number unique to every mobile and you’ll find it on the label behind the battery.
If your children feel threatened in any way, they need to protect themselves first, rather than worrying about their mobile.
Ping me a pound
You can also ping a pound's worth of your credit to anyone else on the Tesco Mobile network - handy for anyone, but particularly reassuring for parents.
To switch on ping me a pound simply sign in to My Tesco Mobile in the box on the right of this page and register your mobile/s for this service. Or call 282 for ping me a pound.
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Know what's online
Many mobiles can now access the Internet, so you might want to protect your children from harmful or offensive websites.
Our free Parental Control service limits the websites children can use on their mobiles. It only lets them use sites that have been classified as suitable and interesting for children under 12.
To switch on any Parental Controls simply sign in to My Tesco Mobile in the box on the righ of this page and register your mobile/s for this service. Or call 61818 for parental controls.
Most mobiles and computers use Bluetooth and WiFi. These features let you connect to other mobiles, computers or networks without wires. They also mean other people can send you unexpected or unwanted messages. Parental Control can't restrict downloads from computers or mobiles using WiFi or Bluetooth. For help with your mobile's Bluetooth and WiFi settings, call our Customer Care team.
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Know what you're paying for
When your children use their mobile, it’s not just the cost of calls and texts you need to think about. They can spend money on other things too.
It costs to enter competitions, vote on a TV show or order ring tones, wallpapers and alerts using a mobile. These services are often charged at a premium rate. Make sure your children know exactly what they’re getting and what it costs.
You have to subscribe to some text and picture message services. Once a subscription is set up, text or picture messages are delivered on a regular basis, with a separate charge for each one. To stop this kind of service, just reply to the text with the word 'stop'.
It's important to be able to spot when you're using a premium rate service. All premium rate dialling codes in the UK begin with the numbers 09.
To block premium rate calls from your mobile, please call our Customer Care team or sign into My Tesco Mobile, once in My Tesco Mobile in order to switch these parental control features on or off please enter your 4 digit pin code in the box and press verify.
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Downloading and sharing music - legally
Young people can get hold of music from many different sources, including download sites, blogs and social networking sites. They can swap tracks between computers, mobiles and portable music players.
It's important to understand the difference between illegally downloading copyrighted music, and buying or listening to online music legally.
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Protecting your privacy
It's important that people keep their personal details secure. This can be a challenge as there are many places where children can leave their details and images without realising the consequences.
People can use their camera phone to send and receive pictures and videos, so they need to be used carefully. It's important that your children don't misuse them.
Anybody with camera on their mobile can also use multimedia chat rooms, where photos or video clips are placed in public forums. The photos can then be copied and sent on to other people.
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Chat, messaging and social networking
Children can use social networking, chat and messaging services on mobiles and computers to keep in touch with their friends. But they need to understand the risks.
Our own public chat rooms are moderated, but we can't control chat services provided by other companies. So if children are invited from a public forum into a private chat, which is a one-to-one chat between two people using nicknames, they need to know how to stay safe and remember that people online may not be who they say they are.
Mobile numbers and personal details shouldn’t be shared and users should be wary that they don't really know the person they’re talking to. One-to-one chat could be used, for example, by an adult who wants to strike up inappropriate relations with a child.
To understand the appeal of social networking sites like Bebo and Facebook, you could set-up your own page - it's usually free - so you'll be able to talk to your children about what they can do to stay safe online.
Parental Control is a feature that limits web surfing from a mobile to sites that are suitable for children aged 12 or under. To turn it on or off, call 61818 from your child's mobile or Or sign in to My Tesco Mobile (in the pink box on the right of this page).
If you've set-up Parental Control, then your children won't be able to access social networking services. As they grow up, this might place too much of a restriction on what they can do, and you may decide to turn it off.
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Text, text chat and picture messaging
Texts can be sent between mobiles and also from computers. As well as one-to-one messaging, you can have a text conversation with several people at the same time in a chat room. Texting in a chat room is done anonymously using nicknames.
Picture messages are like text messages but can contain photos, videos and sounds. Picture messages can be kept on your mobile and also sent to an online album, where they can be stored, altered and re-sent to other people.
Mobiles can also receive information and entertainment services by text or picture messaging, such as celebrity gossip or football scores. You have to sign up to these services and they’re charged at a premium rate. Some services are classified as 18+ and are only available to people who have proved they’re 18 or older.
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Unwanted messages and calls
Young people sometimes get unwanted messages or calls that can be upsetting and frightening. If your children receive offensive picture messages or video, or if they're the victim of a potential offence recorded on a mobile, you should contact the police.
Keep offensive messages if you can, and talk to us as we have a specially trained team that might be able to trace them. If you have a child who's being repeatedly bullied, we can help by changing their mobile number.
It's important to let your children know that they don't have to answer every call. If they don't want to take a call they can divert it to voicemail.
You child's mobile has a display which shows each caller's name or number to help them decide whether to answer. However, if the caller chooses to block their number, it won't be displayed. The 'call register' on a mobile is a record of the calls that have been made and received, but it's not always reliable because records can be deleted.
Sometimes children get unwanted text messages from companies trying to sell their services. You can ask companies that send marketing messages, including Tesco Mobile, to stop sending them.
Some companies send ‘scam’ marketing messages containing a phone number which could be expensive to call. When we're told about these messages, we take action against the companies sending them and can block numbers to stop people losing money by calling.
To stop unwanted sales and marketing calls (but not texts) you can register home or mobile numbers with the Telephone Preference Service. It is a legal requirement that organisations do not make sales and marketing calls to numbers registered in this way.
Tips:
• To stop a subscription service, reply 'stop'.
• To opt-out of marketing communication from Tesco Mobile please call our Customer Care team or text STOP to 26565
• For advice about offensive messages or calls, call our Customer Care team.
• To register numbers with the Telephone Preference Service on www.tpsonline.org.uk.
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