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Switch tariffs & save money

Already an existing customer on one of our Pay as you go tariffs?

  • Triple your credit with our new Pay as you go tariff. Click here.
  • Our new Pay monthly tariff may suit you better and could save you money click here for more information.

    If you're a customer on our Value, Pay as you go Lite and Pay monthly tariffs you cannot switch tariffs within My Tesco Mobile. Please call our Customer Care team on 4455 to switch tariffs.

To switch tariffs

  1. Sign in to My Tesco Mobile (the pink box on the right of the screen) to opt in.
  2. Or you can call 284 free from your Tesco Mobile phone to switch tariffs.
  3. Then follow the prompts
  4. It takes up to 24 hours to move tariffs we'll text you when you've moved onto the new tariff.

Unlocking your phone

Your existing phone may be`locked' to work on the network you're currently with. You can tell it's locked if it doesn't work when you put the Tesco Mobile SIM card inside.

To get it unlocked so it will work on Tesco Mobile, it's best to contact your current network. Some may charge you for this, but it does vary.

Keeping your number

You can keep your mobile number when switching from another network.

Here's how to do it:

  • Get in touch with your existing network and ask them for a `PAC' code (Port Authorisation Code).
  • Call our Customer Care team on 4455 (calls cost 20p per call) with this code - we'll do the rest and have your number transferred within two working days. Don't worry - you can still use your phone as normal while your number is being transferred.

Using a new number

Of course, you don't have to use an existing mobile number - your new number is printed on the outside of the box your phone or SIM card came in any you can start using it straight away.

My Tesco Mobile

Enter your mobile number for some great offers:

 

Triple Clubcard Points for every top-up with Tesco
Half price calls and texts to your 5 favourite numbers
Claim a discount on your next phone

 

Have your mobile phone ready - we'll text you a secure access code.