Contact us

Customer Care

For questions about top-up, if your phone is locked, using your phone or SIM card, and all Tesco Mobile services

Phone: 0845 301 4455*

Opening hours: Monday to Friday - 8am to 10pm, Saturday to Sunday - 8am to 8pm

Email: Email your question to support@tescomobile.com

To help us answer your question, please include the following information in your email:

• Mobile number
• Date of your last top up
• Amount and method of top up
• Current balance on the mobile

Post: Tesco Mobile Customer Care
Dumers Lane
Radcliffe
Bury
BL9 9UR

To opt-out of marketing communication from Tesco Mobile Please call our Customer care team or text STOP to 26565

Sales...

To place an order

Phone: 0845 600 4411* & Press 1

Opening hours: Monday to Friday - 8am to 11pm, Saturday - 8am to 8pm, Sunday - 10am to 6pm

Sales Support...

For queries regarding current orders, returns, refunds, replacements and faults within 28 days

Phone: 0845 600 4411* & Press 2

Email: tescodirect@tesco.co.uk

Aftersales support...

Phone: 0845 300 6660*

Opening hours: Monday to Friday - 8am to 10pm, Saturday to Sunday - 8am to 8pm

Insurance...

For queries about policies and claims

Phone: 0870 411 4705**

Post: Customer Relations Department
Lifestyle Services Group Limited
PO Box 395
Crewe
CW1 6WT

For queries regarding Insurance claims

Phone: 0870 010 1303**

Ringtones

For info about ringtones, logos and games you have bought

Phone: 0845 872 7272*

Email: Email download support

* Calls charged up to 4p per minute from BT landlines. Other providers vary. Calls may be recorded.

** Calls charged up to 8p per minute from BT landlines. Other providers vary. Calls may be recorded.