Store
innovations.

  • ATM cash machines
  • Customer service desk in all superstores
  • New look entrance areas
  • Parent-and- child and disabled parking bays in all Tesco car parks
  • New clothing area
  • A pharmacy located within health and beauty section
  • New-style fish service counter where staff serve customers in front of, rather than behind, the counter
  • New fresh meat counters
  • New hot deli counters
  • Escorting customers directly to products they cannot find
  • National Lottery counter
  • Recycling collection areas
  • Home entertainment
  • Baby-changing and bottle-warming facilities in all new stores
  • New queuing standard of One in Front, launched nationally in 1994
  • Removal of sweets from checkout counters. More spacious checkouts

    Chairman's statement Review The Board Financial review Accounts Contents