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| What is Tesco.com? Tesco.com is an Internet version of your local Tesco supermarket, only much, much bigger! Because we are on the Internet, we can offer you more choice and more products than we could fit in a supermarket - and we will even deliver them to your door. You still enjoy all of the benefits of shopping in your local store with the highest quality products, the best service, and low prices - and yes, you still earn Clubcard points with every purchase. Tesco.com is operated by Tesco.com ltd, (registered company number 3942522) whose registered office is at Tesco House, Delamare Road, Cheshunt, Herts EN89SL |
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| Contact Us If you can't find what you're looking for here or in any of the Help pages on the other stores, then please feel free to contact Customer Services using the details listed below: Grocery Telephone 08457 225533, 9am to 11pm Monday to Saturday, and 10am to 6pm Sunday, or email us at online@tesco.co.uk Books, Videos, DVDs, Music, Games, Flowers & Wine Telephone 08457 225533, 9am to 11pm Monday to Saturday, and 10am to 6pm Sunday, or email us at online@tesco.co.uk Electricals Telephone 0870 6076060 8am-11pm (7 days a week), or email us at electricals@tescohs.co.uk Clubcard Telephone 0800 591688, 9am-8pm Monday to Friday, and 9am to 5pm on Saturday. Tesco Stores Telephone 0800 505555, 9am to 6pm Monday to Saturday or email at customer.services@tesco.co.uk If you email us, please try to include as much detail as you can regarding your enquiry so that we can help you as effectively as possible. Here are some examples of information to include (where applicable): - your order number - your phone number(s) - your post-code - specific product name and price (if you are dissatisfied with a particular product, for example) - dates/times |
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| Shopping with Tesco.com Don't worry, it's quite easy to find your way around Tesco.com once you know how! To get started on your grocery shop why not try our online shopping guide. Click here for a virtual tour around your online store. Remember that the site is much more than a grocery store. You can move between different stores from the Tesco.com home page (www.tesco.com) - simply click on the top navigation bar for the store you wish to visit. Use the links along the top of the page to move to important locations on the site, e.g. registration, homepage, help page, checkout, your shopping basket and your order history. The links on the left of the screen help you move around the Tesco.com website, or to browse the store you are in. There are 14 major stores within Tesco.com:
If you ever get lost, just head for the main Tesco.com homepage by clicking on 'Tesco.com' on the top left of the page - from here you can access all the online stores as well as any of the other services and information we offer. You can return to the home page from any area of the site by clicking this link. To return to the home page of a particular store, simply click on the tab at the top of the screen when you are in that store. | ||||||||||||||||||||||
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| Warehouse-specific Help Pages If you need more detailed information about any of our warehouses you can go to the help pages within the specific stores on the website. Each store has its own help page with more specific content which supplements the information you will find here. You can enter any store and click on 'help' to access these pages, or simply use the direct links below to go to a particular help page:
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| How do I register? To register or sign in, click on the "Login/Register" link at the top of the page. You will be asked to register before you make your first purchase. When you register, we collect the information we need to fulfil your order, or to contact you if there's a problem. You'll need to provide your name, address, contact telephone number and a password, but you don't have to enter your credit card details at this stage. During registration, you can also view the full terms and conditions of our online shopping service. You only need to register once for full access to all stores. (click here to see whether we deliver groceries in your area). Hint - don't forget to enter your Clubcard details as you register to earn points on your online purchases. |
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| Searching for an item All the shopping sites have a search facility on the top left hand side of the screen. Enter the product you are looking for, and click the 'find' link to the right of the search box to see a list of matching results. The search engine will only look through the contents of the store you are in, so for instance if you searched for the word 'lemon' in the grocery store, you would find fresh lemons and lemon bleach, but in the bookstore it might bring up the book 'Driving over Lemons'. Once you have done the search you can browse the products as usual without having to put them in your shopping basket. Tip - try to avoid using lots of words and/or very common words like 'the', because these will slow the search. (Remember that more specific information about searching for products can be found on individual stores' help pages as the search feature varies slightly between the stores.) |
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| How does my shopping basket work? Just like a shopping basket in a supermarket, you can put things in your basket (by clicking on the 'add to basket' button) without having to buy them - it is just a way of holding onto things that you are interested in. You are not committing to a purchase until you take your selected item(s) through the checkout. However, you cannot purchase an item until it has been added to your basket, so remember to check the contents of your basket carefully before you check out. You can check what is in your basket at any time by clicking on the 'basket' link at the top of the screen. If you want to remove something, simply change the quantity to zero (0) and click on 'amend basket'. When you have finished your shopping in any of the stores, click on the 'checkout' tab. At this point you will be asked to enter your delivery date and time. Once this has been confirmed you can enter your payment details. Note - You will have to register for the grocery service before you can use the store. This is so we can check that you have a delivery address within an area that we cover for this service. |
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| I don't have a Clubcard! Don't worry! When you register, we'll set up an online Clubcard for you, so that you can still earn a point for every pound you spend online with us. |
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| Clubcard Vouchers From May 2002 it will be possible to opt for Clubcard eVouchers. These can only be used at the online grocery store. However, we are working on a way to enable you to redeem your rewards elsewhere online, so watch this space! |
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| What happens if my details change? You can change all your personal details online: your name, email address, telephone and mobile phone numbers, home address, password and Clubcard details. To do this, you need to click on the 'Your account' link at the top of the screen. If you are not already logged into the site, then you will need to do this now. |
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| Once I have registered, can I shop in any Tesco.com store? Once you have registered on any Tesco.com site, you are registered to all of our stores (eg grocery, electrical, music etc.) which makes your shopping experience with us even easier! |
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| How do I check/change my order? Groceries: You can cancel or change any of your current orders online up until 4pm on the day before delivery, Monday to Saturday. To do this simply:
Other warehouses: If you have any problems please feel free to contact the relevant Customer Services department.
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| What payment/switch/credit cards do you accept? Grocery Visa, Mastercard, American Express, Switch, Solo and Delta All other online stores Visa, Mastercard, American Express, Switch and Delta Tesco Clubcard Plus Clubcard Plus can be used in the Grocery, Books, Entertainment and Wine stores |
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| Can I return items? At Tesco.com we aim to provide a first class service for our customers. However, should you discover a problem upon delivery, we want to help put matters right. Please note that products bought from the web-site stores CANNOT (with the exception of grocery) be returned to Tesco grocery stores. The returns policy varies according to the product and the warehouse it was purchsed from, so we ask you to go to the specific refund help pages belonging to that warehouse. We have included links to all of these help pages below. Grocery If you wish to return grocery items and discover this before the driver has left (usually by checking your receipt, which will tell you about any items which have been substituted) you can give these items back to your driver and he or she will return them to the store, at which point your card will be refunded. If the driver has already left before you discover items you wish to refund, please contact our grocery customer service team, who will be happy to assist you: Telephone 08457 225533, 9am to 11pm Monday to Saturday, and 10am to 6pm Sunday. If you wish to email us, please log in and click on the 'Email Us' link in the Grocery Help pages. Wine: To view the wine returns policy, click here. Videos, DVDs, Games and Music: To view the video's, DVD's, games and music returns policy, click here. Books: To view the books returns policy, click here. Electrical: To view the electrical returns policy, click here. Flowers: To view the flowers returns policy, click here. |
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| Can I place an order and arrange for it to be sent to another address? Shopping bought from any Tesco.com store (including Grocery) can now be sent to an address other than the registered address. This is particularly useful for sending gifts to others, or arranging shopping deliveries for friends or relatives. Deliveries can be made to almost anywhere in the UK. |
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| Do you deliver overseas? Unfortunately, we can only deliver products from our online stores to addresses within the UK. |
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| Where can I find out about graduate opportunities at Tesco? There are lots of exciting opportunities within Tesco - to find out more, click below to visit our website Graduate Recruitment Site |
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