• Store Information

  • General Store Information

    Where can I find the opening hours of my local store?

    We have a dedicated website with all of the opening hours for all of our stores. Please visit our Store Locator page for all of these times.

    Where's my nearest store?

    Please visit our Store Locator website, type in your postcode, and it will bring up the nearest stores to you.

    Where's my nearest petrol station?

    Please visit our Petrol Station website, type in your postcode, and it will bring up the nearest petrol stations to you.

    Where's my nearest Tesco Pharmacy?

    Please visit our Store Locator page for a full list of facilities and the nearest store to you with such facilities.

    Where's my nearest Tesco Opticians?

    Please visit our Store Locator page for a full list of facilities and the nearest store to you with such facilities.

    Where can I find out what facilities are available in my local store?

    Please visit our Store Locator page for a full list of facilities and the nearest store to you with such facilities.

  • Payment

    What type of cards can I use in-store?

    We're happy to accept all Credit and Debit payment cards in all of our stores.

    Do you accept cheques?

    We no longer accept personal cheques for in-store transactions. We do accept business cheques, but this needs to be pre-agreed by our Store Manager.

    Do you accept Azure Cards?

    We're happy to accept Azure cards in all of our stores. However, they can not be used to purchase Giftcards, Petrol or Cashback.

    Do you accept Scottish and Irish banknotes in all your UK stores?

    Yes, we're happy to accept all sterling notes in our stores apart from those that are issued in the Isle of Man.

    I have an old Tesco Gift Voucher, can I still use it?

    Yes, we're happy to accept these types of vouchers as they have no expiry.

    I seem to have been charged twice for the same transaction. What should I do?

    We're very sorry about any issues, please contact our Customer Service team via our Contact Us page where we'll happily investigate this for you.

    What shall I do if I've been overcharged?

    In the unlikely event that we charge you more than what is advertised on the shelf edge or on the product, please visit our Customer Service Desk with your receipt for a double the difference refund.

    Do you accept Healthy Start Vouchers?

    Yes, we're happy to accept Healthy Start Vouchers. For further information on what they can be used on, please refer to the NHS website.

  • Coupon Policy

    I have a conditional spend coupon for one of your competitors (e.g £4 off your next £20 shop at Sainsbury's). Can I spend this at your store?

    No, we're sorry we do not accept these types of coupons in our stores.

    I have a coupon for a branded product (e.g 50p off any Persil product). Can I spend this at your store?

    Yes, we'd be happy to accept these coupons as long as you've purchased the product (one voucher will be accepted per product), and the terms and conditions on the coupon are met. We do not accept damaged or copied coupons.

    I've printed a coupon off from the internet. Do you accept these in your stores?

    We're happy to accept internet coupons as long as the terms and conditions on the coupon have been met and the coupon has a barcode.

  • Age Restrictions

    How old do I have to be to purchase alcohol in your store?

    We only sell alcohol to customers that are 18 or over. We operate a strict age verification policy on alcohol, otherwise known as "Think 25". This means that if our cashier believes that you look under the age of 25, and can't provide an accepted form of identification, then we will refuse the sale.

    How old do I have to be to purchase tobacco in your store?

    We only sell tobacco to customers that are 18 or over. We operate a strict age verification policy on Tobacco products, otherwise known as "Think 21". This means that if our cashier believes you look under the age of 21, and can't provide an accepted form of identification, then we will refuse the sale.

    What forms of ID do you accept as proof of age?

    We accept Passports (with photo), Photographic Driving Licenses', Portman Cards, Citizen cards, Military ID card (Armed Forces Identity Card) and Validate cards as proof of age.

  • Charity/Community

    How can I request a small donation for my charity?

    Each Tesco store (excluding Express) holds a community donation budget to help local organisations with their fundraising events. If you would like to be considered for a donation please write to the Charity/Community Champion at your local store.

    How can I request donations between £500-£4,000 for my charity/community?

    The Tesco Charity Trust Community Awards Scheme provides one-off donations of between £500 and £4,000 to registered charities and not for profit organisations who are working on local projects that support children and their education and welfare, elderly people and adults and children with disabilities. To be considered for a donation please visit the Tesco Charity Trust Community Awards Scheme website and complete an application.

    How can I request donations between £4,000-£25,000 for my charity/community?

    The Tesco Charity Trust offers grants of up to £25,000 to charities working around our stores, and in the countries we source from. We prioritise applications in the areas of children's education and welfare, those with disabilities and the elderly. If you would like to apply for a grant, please view the criteria on our website to check suitability.

    How can I request a charity bag pack in one of your stores?

    Our stores manage their own bag packing bookings (excludes Express stores). If you would like to arrange a session please write to the Charity / Community Champion at your local store.

    How can I request a charity collection in one of your stores?

    To request a booking at your local Tesco store, please complete the application form you can find on our website and send it to: TescoCharityApplications@arcww.co.uk

    How do I find out what you're doing in my local area?

    We have a dedicated Community Board in all of our Superstores and Extras which details all of the community and charity work we do in your local area.

    What do you do for charities and the local communities?

    We are committed to actively supporting local communities, buying and selling products responsibly, caring for the environment, providing customers with healthy choices and creating good jobs and careers. For more information please visit our Community Page.

• In-store Facilities

  • Glass Hire Service

    Which stores offer this service?

    In some stores we offer a glass loan service. Please visit the Customer Service Desk at your local Extra or Superstore to place an order.

    When should I place the order?

    Please give at least 7 days notice to ensure that your order is delivered in time.

    How much does it cost?

    This is a FREE service.

    What happens if I break a glass?

    Damages are charged at £1 per glass.

  • Lost Property

    How can I check if I've left an item in one of your stores?

    All items of lost property are logged at the Customer Service Desk in-store, so please visit the Customer Service Desk on your next visit.

    Can I call through to the store to check if I've left an item behind?

    Yes, please ring through to the store where we'll be more than happy to check with the Customer Service Desk for you. You'll be able to find the number for the store on our Store Locator page.

    How do I claim back my lost property that has been handed in?

    Please return to the store with photographic ID where our colleagues will be more than happy to hand over the item.

  • Opticians

    How can I book an opticians appointment?

    Please call our Opticians helpline on 0845 601 3479 to book an appointment in one of our in-store Opticians or alternately book online via our opticians website.

    How can I change or amend an opticians appointment?

    Please call our Opticians helpline on 0845 601 3479.

    How do I check the status of my opticians order?

    Please call our Opticians helpline on 0845 601 3479 and we'll happily check the status of your order.

  • Scan As You Shop

    What is Scan As You Shop?

    Scan as you shop is a service that allows you to scan your shopping with a handheld scanner whilst you go around the store. You then simply pay for your shopping at the end of your shop.

    Which stores offer this service?

    You can find the nearest store that offers the scan as you shop facility by using our Store Locator page. Simply type in your postcode, select "Scan as you Shop", and the nearest stores will appear.

    When can I use the Scan as You Shop service?

    The Scan as you Shop Service is available in selected stores between 8am-10pm.

    How do I sign up for Scan As You Shop?

    Scan as you Shop is only available to customers who have registered for the service. To register with Scan as you Shop please visit the Scan As You Shop checkout where one of our colleagues will be happy to help. To register, you must be of 18 years of age and hold a Tesco Clubcard or key fob.

  • Car Parking

    Is it free to park in Tesco car parks?

    Free parking is available in most stores but time is limited to 1– 5 hours depending on where the store is situated.

    I have received a warning letter stating that I overstayed in your car park. What should I do?

    This is just a friendly reminder that there is a time limit for parking and you need do nothing further. If you have any questions please call 01382 227 820 and one of our colleagues will be happy to assist you.

    I have received a parking charge notice. How do I pay the fine?

    Please call 0844 371 8784 to make a payment.

    I have some questions about a parking charge notice I have received. What should I do?

    Please call 01382 227 820 to speak to one of our colleagues for further advice.

    I have some general questions about your Car Parks. Would you be able to assist?

    We'd be happy to answer any questions you have. Please contact our Customer Service team via our Contact Us page for advice.

  • Coinstar

    Do you have coinstar machines in your store?

    Yes, we do. For a full list of stores that do offer this service, please visit the Coinstar website.

    Is there a charge to use the Coinstar Centre?

    Yes. There is a 8.9% processing fee on the total amount of coins you put in the Coinstar centre.

    I've had a problem with the Coinstar Centre in one of your stores. What should I do?

    Please call the Coinstar Customer Service department on 0800 328 2274 or email info@coinstar.com

• Product Information

  • Availability of Products

    How can I check if you stock an item?

    Please ring through to the store where we'll be more than happy to check if an item is in stock for you. You'll be able to find the number for the store on our Store Locator page.

    Can you reserve items for me to collect at a later date?

    Sorry, we operate a 'first come first served' policy on all of our stock. To keep things fair, we don't reserve any stock in our stores.

    I'd like to purchase a large amount of stock from your store. Is there a limit?

    We are happy for you to purchase as many items on our shelves as you wish. The only restrictions would be for baby milk, painkillers, mobile phones and limited stock items which are on promotion. This will be clearly advertised on the shelf edge label.

    Can I place an order for a large amount of stock?

    Yes, provided that the items are stocked in that store, we'll do our best to place an order for you. Please visit the Customer Service Desk to place an order and allow 5 days for the order to be delivered to the store for your collection. No deposit is required.

    I haven't been able to find a product in my local store for a while. Has it been discontinued?

    Please contact our Customer Service team via our Contact Us page, and we'll be happy to check if this item has been discontinued. We'll also be able to log your interest in this product with the relevant business area.

  • Product Information

    I need a COSHH sheet for some of the products I've purchased from you. Where can I get them from?

    Please contact our Customer Service team via our Contact Us page, having the barcode of the product ready. One of our colleagues will be more than happy to have the relevant COSHH sheet emailed to you.

    I'm Vegetarian. Where can I get a full list of products that are suitable for a Meat Free diet?

    We have a full list of Tesco products which is updated every 3 months. Please visit our Real Food website or contact our Customer Service team via our Contact Us page for further information.

    I'm a Vegan. Where can I get a full list of products that are suitable for a Meat and Dairy Free diet?

    We have a full list of Tesco products which is updated every 3 months. Please visit our Real Food website or contact our Customer Service team via our Contact Us page for further information.

    I have a Gluten intolerance. Where can I get a full list of products that are suitable for a Gluten Free diet?

    We have a full list of Tesco products which is updated every 3 months. Please visit our Real Food website or contact our Customer Service team via our Contact Us page for further information.

    I can't eat milk, or milk by-products. Do you have a list of all products you sell that are free from milk?

    We have a full list of Tesco products which is updated every 3 months. Please visit our Real Food website or contact our Customer Service team via our Contact Us page for further information.

    What international food ranges do you stock?

    We have a wide range of foods from all over the world. These are sold online and in many of our stores. To find your nearest stockist, please use our Store Locator page. Simply locate your local store and scroll down to the "Food Range" section, where you'll be able to see what ranges we stock within that store.

    I've lost the manual for the electrical product I've purchased from you. Where can I get a replacement?

    We have a dedicated website for you to download product manuals. If you can't find the relevant manual here, please feel free to contact our Customer Service team via our Contact Us page.

  • Product Complaints

    I've been disappointed with the quality of a product I've purchased. What should I do?

    If any of our products fall below the high standard you'd expect, please bring them back within 28 days, together with your receipt and we will happily refund or exchange the item.

    I've purchased an out of date product from you. What should I do?

    We're really sorry that this has happened. Please kindly return to the store at your earliest convenience so this issue can be investigated.

    I've noticed that the price of a product has risen in price recently. Why is this?

    Price increases are often out of our control. We do try to hold these back as long as possible because our aim is to offer our customers the best quality, value for money and service that we can. Our buyers work very hard to negotiate the best prices available and when we do obtain any price reductions we pass them on to our customers immediately.

  • Refund Policy

    I no longer want an item I've purchased, how do I Return/Exchange it?

    If you change your mind about a product you've purchased from us, please bring the item back to the store along with your receipt, where we'll be happy to provide a full refund or exchange if the item is returned as sold (with the packaging intact and with all accessories) within 28days. *Exclusions Apply

    What do I do if an electrical product I've purchased is faulty?

    We guarantee all electrical products for a year. If your fault has developed within a year, please refer to your receipt. If at the bottom of the receipt, your product is marked with an A or B, please ring our electrical helpline on 0845 456 6767 for support. If your receipt is marked with a C, please return to the store with your receipt where we'll be more than happy to offer an exchange or refund.

    What do I do if a mobile phone I have purchased has become faulty?

    Please ring our specialist Mobile Phone helpline on 0845 300 6660. The lines are open Monday – Saturday 9am – 8pm and Sunday 11am – 5pm

    What shall I do if I've been overcharged?

    In the unlikely event that we charge you more than what is advertised on the shelf edge or on the product, please visit our Customer Service Desk with your receipt for a double the difference refund.

    I've been disappointed with a product I've purchased. What should I do?

    If any of our products fall below the high standard you'd expect, please bring them back within 28 days, together with your receipt and we will happily refund or exchange the item.

  • Saving Stamps

    Where can I purchase saving stamps?

    You'll be able to purchase Saving Stamps from dispensers in the majority of our Superstores and Extra stores. Please visit the Customer Service Desk for more information.

    Where do I get the saving stamps cards?

    Please visit our Customer Service Desk in-store where they'll be happy to provide you with a card.

    Do I get any additional benefits from using the Saving Stamp Scheme?

    Yes, if you redeem your Saving Stamp card during the month of December completed with £49 worth of stamps, we will give you one free stamp (equivalent to £1).

    Do I receive change from the saving stamps I use for a transaction?

    Yes, if you do not use all of your saving stamps in one transaction, we'll give you the change you're owed in cash.

  • Technical Advice and Support

    I'm having problems in setting up an electrical item I've purchased from you. Can you help?

    We'd be happy to help. Please ring our electrical helpline line on 0845 456 6767 for support. Their lines are open Monday - Saturday 9am - 8pm and Sunday 11am - 5pm.

    I'm having difficulty in setting up a mobile phone I've purchased from you. Can you help?

    We'd be more than happy to sort this out for you. Please ring our specialist Mobile Phone helpline on 0845 300 6660. The lines are open Monday – Saturday 9am – 8pm and Sunday 11am – 5pm

    I'm experiencing issues with an ink cartridge I've purchased from you. Are you able to help?

    We'll be happy to help resolve this for you. Please give our specialist ink jet helpline a call on 0800 091 0095. Alternatively, call our toner helpline on 0800 091 0098.

• General Information

  • Recruitment

    How can I find out about vacancies?

    All of our vacancies can be found on our Careers website

    How do I apply for a job?

    If there's a suitable vacancy, please follow the online application process

    I haven't got a computer at home, how can I apply for a role?

    We really need you to apply online. There are a number of places in your local community that have free public access to computers e.g. public libraries, community centres or Jobcentre Plus, as well as internet cafes.

    Do I need a work permit to apply?

    Yes, you do. We can only consider applications from those with a full and valid permit to work in the country in which they are seeking employment.

    Why can't I get a paper application?

    In our bid to meet our commitments in reducing our carbon footprint, all applications must be submitted via an online application.

    I'm having technical issues with your recruitment website, what shall I do?

    Please email our recruitment team on recruitment.centraladminteam@uk.tesco.com

    I'm interested in your Graduate Recruitment, how do I apply?

    All of our graduate vacancies are advertised online. Please visit our Graduate Recruitment website to apply.

    Where can I find general information about your Graduate Recruitment scheme?

    We have an FAQ section on our Graduate Recruitment website which should answer any queries you may have.

  • Marketing Mailings

    How often will I receive marketing emails from Tesco?

    We will send you regular updates via email about great promotions and changes to the service we provide you.

    How do I unsubscribe from marketing emails?

    To unsubscribe from Tesco e-mails, log in to your account, select 'My account', Select 'Your contact preferences', Select appropriate box and click 'Confirm'.

    How do I sign up for Marketing emails from Tesco?

    Go to our website and at the bottom of the page click on 'sign-up for emails'.

  • New Suppliers

    I'm based in the UK and I am interested in supplying a product to you to sell in your stores. What should I do?

    Please kindly visit our Real Food website to apply to become a supplier. If our Buying Team would like further information, they will contact you directly.

    I'm based outside of the UK and I am interested in supplying a product to you to sell in your stores. What should I do?

    Please visit our International Sourcing website and register to become a supplier. If our Buying Team would like further information, they will contact you directly.

  • VAT Forms

    I need a VAT invoice for my business records. How do I get one from you?

    Please take your original till receipt to the Customer Service Desk, where our colleagues in-store will be able to arrange for a VAT invoice to be completed whilst you wait.

    I'm a non-EU resident and I'd like to claim the VAT back on my purchase. How can I do this?

    Please visit the Customer Service Desk at the store you had purchased your items, where our colleagues in-store will be able to arrange for the relevant VAT 407 form to be completed whilst you wait.

  • Abandoned Trolley

    A resident has abandoned a trolley on or near my property. What should I do?

    Please contact our Customer Service team via our Contact Us page, where one of our colleagues will ensure that this will be collected within 2 working days.

• Tesco Gift Cards / Branded Gift Cards

  I've lost my Tesco Gift Card, what shall I do?

  Treat the card like you would any form of cash because you lose the money stored on it if it is lost or stolen.

  How can I buy a Tesco Gift Card?

  Just choose your favourite design from a range of Tesco Gift Cards in-store, then load your card with money at the till. You can find your nearest store with our Store Locator page

  How do I order a large amount of Tesco Gift Cards?

  We have a special sales service for orders of 20 or more Tesco Gift Cards. You can choose values from £5, £10, £15, £20, £25, £50, £75, or £100. Please phone our order line on 08456 000 968. Lines are open 9am - 8pm Monday to Friday and 9am - 5pm Saturday.

  What can I buy with a Tesco Gift Card?

  It can be spent in our stores nationwide or online at Tesco direct, entertainment and wine by the case. Sorry, you cannot use your Tesco Gift Card to buy groceries, books or clothing online yet, but we are working on it.

  Do you receive Clubcard points for purchasing Tesco Gift Cards?

  Unfortunately you cannot earn Clubcard points when you buy a Tesco Gift Card.

  Do Tesco Gift Cards have an expiry date?

  Yes, they expire 5 years after their last use.

  Do you sell branded Gift Cards?

  Yes, please visit our Store Locator website for information on the stores that stock them.

  What branded Gift Cards do you sell?

  We sell a wide range of Gift Cards for a variety of well-known brands. Please visit our website for the full list of Gift Cards we stock.

  Do I get Clubcard points when I buy a Branded Gift Card?

  If you're a Clubcard customer, you'll earn 150 Clubcard points for every £50 you spend in a single transaction on Branded Gift Cards. Remember to use your Clubcard at the time of purchase.

• Price Promise

  What is Price Promise?

  When you shop at Tesco, we'll check your basket against the prices at Asda, Sainsbury's and Morrisons. If your comparable grocery shopping would have been cheaper there, we'll give you a voucher for the difference (up to £10).

  If you shop in-store, we'll give you the voucher at the checkout, or if you shop online, we'll send you an e-mail after your delivery has arrived. To qualify, you'll need at least 10 different items, including one comparable grocery item in your basket.

  Tesco Price Promise. Where can I find this information?

  Please visit our dedicated Price Promise website for a full list of FAQs and Terms and Conditions.

Can't find an answer to your question? Contact Us.