How would you like your shopping packed and Frequently Asked Questions

How would you like your shopping packed?

At Tesco we are committed to reducing the number of carrier bags we use. This is why we are offering to deliver your groceries without plastic carrier bags.

Should you choose this option, you will be rewarded with Green Clubcard Points. 1 Green Clubcard Point for every 10 items ordered.

Some items will still need to be packed in plastic bags such as bleach or loose produce, but the majority of items can be delivered straight from our green trays. Your shopping will then be unloaded for you either at your door or into your kitchen.

It is important to think carefully before selecting to have your delivery without bags, particularly in the following situations:

• You prefer the driver not to come into your home and therefore normally have your shopping unloaded at the doorstep.
• You live in a property that is difficult for your driver to access with green trays.

What do I need to do now?

At the online checkout you will be asked to select how you would like your shopping packed. Please select with or without carrier bags.

You can change your preference each time you checkout.

Frequently Asked Questions

Questions

1. What happens when I choose to have a delivery without bags?
2. What is the purpose of the offering this?
3. How can I be sure that the green trays you deliver in are hygienic?
4. What about products like bleach and cleaning liquid? If these split won’t they ruin my entire shopping?
5. What about separating cooked / raw meat and other products that should not be cross contaminated?
6. Will the Customer Delivery Assistant put my shopping away for me?
7. Can the Customer Delivery Assistant just leave the trays with me and pick them up during my next delivery?
8. Will this mean that the Customer Delivery Assistant will have to come in to my home?
9. Does this mean it will take longer to unload my shopping at the door?
10. What happens if it rains? Won’t my shopping get wet?
11. What happens if I don’t like having my delivery without bags?
12. What are ‘Green’ Clubcard Points?
13. Are Green Clubcard Points different to normal Clubcard points?
14. How many Green Clubcard Points do I get per order?
15. How will I know how many Green Clubcard points I have qualified for?
16. If I order a large quantity of an item such as carrots, will this count as 24 items?
17. What happens if I amend my order?
18. What happens if I cancel my order?

Answers

1. What happens when I choose to have a delivery without bags?

   Tesco.com currently delivers your groceries in plastic bags that are placed inside stackable green trays. We will place your shopping directly in to the tray and then unload it for you either at your door or on to your kitchen table / surfaces. As this will take us longer, we would really appreciate any help you can offer to our drivers.

2. What is the purpose of the offering this?

   Tesco.com are committed to reducing the number of plastic bags that we use to deliver our customers shopping. We are also committed to following the guidance of "reduce, re-use, recycle". By delivering to you without any carrier bags we are avoiding creating any form of waste.

3. How can I be sure that the green trays you deliver in are hygienic?

   Our Personal Shoppers have been given strict guidelines about Health and Safety and not using green trays that are really dirty or stained. Furthermore, your products that do not have their own packaging such as loose fruit and vegetables will still be placed in one of the thin pinch and pull plastic bags.

4. What about products like bleach and cleaning liquid? If these split won’t they ruin my entire shopping?

   We will continue to place products such as bleach and cleaning fluid in to bags before being placed in the green tray.

5. What about separating cooked / raw meat and other products that should not be cross contaminated?

   Where these products may be placed together in to one tray we have instructed Personal Shoppers to continue placing one of them in to a bag before being placed in the green tray.

6. Will the Customer Delivery Assistant put my shopping away for me?

   Unfortunately, owing to time constraints, your Customer Delivery Assistant will not be able to put your shopping away for you. However, your Customer Delivery Assistant will ask you where you would like your shopping to be unloaded. As this takes longer, we would really appreciate any help you can offer to our drivers unloading.

7. Can the Customer Delivery Assistant just leave the trays with me and pick them up during my next delivery?

   Unfortunately, owing to space limitations in the store, we are unable to store enough green trays to provide cover for leaving trays with customers. Therefore, your Customer Delivery Assistant will be required to take back the green trays immediately after delivery.

8. Will this mean that the Customer Delivery Assistant will have to come in to my home?

   No. Your Customer Delivery Assistant will unload your shopping on to your doorstep if that is what you would prefer. However, as this takes longer, we would really appreciate any help you can offer to our drivers unloading.

9. Does this mean it will take longer to unload my shopping at the door?

   It may take a little longer for the driver at the door and so any help you can provide will be greatly appreciated. However, without bags, it is much easier to identify your substitutions and will save you time putting your shopping away after the driver has gone.

10. What happens if it rains? Won’t my shopping get wet?

    We have provided your Customer Delivery Assistants with tray covers to avoid your shopping getting wet when it is raining.

11. What happens if I don’t like having my delivery without bags?

    You will be offered the option to change your delivery preference each time that you checkout. The preference that you selected on your last shop will be remembered on the checkout for the next time that you shop, so it is important to remember to change it if you wish to.

12. What are ‘Green’ Clubcard Points?

    Tesco.com are committed to reducing the number of plastic bags that we use to deliver our customers shopping. Therefore, we want to reward our customers for helping us do this by offering them ‘green’ Clubcard points when they opt to have their delivery without carrier bags.

13. Are Green Clubcard Points different to normal Clubcard points?

    No. While they will be separated out on your Clubcard statement for you to see, they are worth exactly the same as normal Clubcard points and can be used in the same way.

14. How many Green Clubcard Points do I get per order?

    It depends on how many items are in your order. In store, you receive 1 Green Clubcard point for every bag that you avoid using. We have applied the same principle in Tesco.com. Therefore, you will receive 1 Green Clubcard Point for every 10 items in your order.

15. How will I know how many Green Clubcard points I have qualified for?

    You will be informed of how many points you have qualified for at the checkout before you decide whether to opt for a delivery without bags.

16. If I order a large quantity of an item such as carrots, will this count as 24 items?

    No. Loose items such as fruit and vegetables, where you enter a quantity required, will be counted as one item regardless of how many you order.

17. What happens if I amend my order?

    The delivery option that you selected during your original order will be used. However, if you have increased or reduced the number of items in your basket then the number of Green Clubcard Points will be amended accordingly.

18. What happens if I cancel my order?

    You will not receive any Green Clubcard Points.