Welcome to the Tesco.com Flowers Help page. Using valuable customer feedback we have created a list of most frequently asked questions regarding our selection of Flowers and their delivery options. If you cannot find what you are looking for please visit the Help Homepage for access to help for our other stores, or contact us.
If you are a new customer, you will need to register before you can make any purchases by clicking on the 'Login/Register' link at the top of the home page, and entering your details in 'New Customers Register Here'. Existing customers can simply login as normal.
As a new customer you will be asked to provide your Clubcard number, however don't worry if you don't have one, a Clubcard number will automatically be given to you when you register and this will enable you to shop online and immediately start collecting points.
To request delivery of flowers to a different address to the one you have registered with, you need to:
Unfortunately we are unable to amend your order once it has been placed.
Tesco.com will keep you informed on the progress of your order by email and on the website. To find out the latest information online, click on the 'My Account' link at the top of the home page, and then select the 'Your Extra orders' link.
When you have placed your order:
When your order is dispatched:
This number can be used on the Parcelforce website to check the progress of your order (You must remove the first 2 letters of your consignment number when entering into the Parcelforce website).
If the estimated delivery date for your order of Books, CDs, DVDs, Videos or Games is delayed for any reason:
If the estimated delivery date for your order has passed and you still have not received your order, please contact us.
If you order more than one product at once, it is possible that these will come in different deliveries; this is especially true for products of different sizes.
If you are still missing products after the delivery time, please contact our customer service centre on 08456 77 55 77.
To change your address, log into Tesco.com and then:
To add an address, log into Tesco.com and then:
To update your personal details either click on ‘Your account’ at the top of the homepage, or click one of the links below:
To retrieve your password:
Once this is entered, a reminder of your password will be sent to your email address
Alternatively, if you have not registered with Tesco.com but have signed up online to receive e-mails, please click on the following link to unsubscribe:
Remove me from the email mailing list
Tesco Flowers Online - FREE
Tesco Flowers Direct - FREE
Because we can only dispatch orders between Monday and Friday we cannot guarantee delivery for bouquets on Mondays. Bouquet orders placed for delivery on Mondays may be delivered up to two days in advance.
Unfortunately we cannot guarantee the exact delivery time for your flower order.
Flower Deliveries are made from 8am – 6pm (Monday to Saturday)
To check the Delivery Date for your order, please visit, MY ACCOUNT and then MY EXTRA ORDERS or simply track the order on the delivery day at www.parcelforce.co.uk
All goods must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the flowers may be retained by the driver. The driver will leave notification of attempted delivery.
For postal flowers:
If you nominate a delivery date, your order will be dispatched the day before. However, whilst most orders will arrive within 24 hours of dispatch, we are not able to guarantee the date of delivery. Postal flowers are sent dry-packed and require that the care instructions are followed immediately on arrival.
We will make every effort to deliver your goods on the Delivery Date, however, we will not be liable if we fail to do so due to circumstances beyond our control.
Delivery will be made to the address specified by you on the completed order form. Deliveries are free and can be made to anywhere within the United Kingdom, except the Isle of Man and the Channel Islands.
Next day delivery is available for all bouquets ordered before 3.00pm. However, there are some remote areas that require 48 hours for delivery:
48 hour postcodes - AB1-AB5, AB9-AB56, BT, IV1-IV63, KW1-KW14, PA21, PA22, PA24-PA26, PA28-PA31, PA36, PA37, PA39, PA40, PH8, PH10, PH16, PH18-PH35, PH37-PH39, PH41
Excluded postcodes - IM, ZE, JE, GY, HS, KA27, KA28, ML11, ML12, TR21-TR25, KW15-KW17, PA20, PA23, PA27, PA32-PA35, PA38, PA41 and above, PH36, PH40, PH42-PH44
Flowers (postal) - No signature required
Flowers (courier) - A signature is required. However, if there is no-one available to sign for the delivery the courier may leave the bouquet in a safe place such as a porch or shed (if available), and leave a card detailing the location of the bouquet for the recipient.
Someone needs to be at home to receive products such as white goods, Electrical items, Wine, Flowers and large parcels. For all other products, if you are not at home, the courier will leave a card stating the date and time they called. Please contact the number on the card to arrange a second delivery.
Should you have any problems with your flowers order, please call us on 08457 225533 within 48 hours of delivery, quoting the order number shown on the gift card.
Once you have finished shopping and have added the items you would like to purchase to your basket, you will need to go through the checkout process. To do this:
We take the following methods of payment:
Your card will be charged when the product is dispatched. Since it can take a few days for your order to arrive it is possible that your card will be debited before you receive the product.
Although many of the products online can also be found in-store, prices may vary.
You will receive confirmation of your order via e-mail.
The status of your order can be checked on the 'Your Orders' page with the exception of electrical purchases.
For Electrical purchases please call - 0870 607 60 60
You can be totally confident when you are shopping with Tesco.com.
Our Secure Server Software encrypts your credit card information to ensure your transactions with us are private and protected as they travel over the Internet.
We accept orders only from Web browsers that permit communication through Secure Socket Layers (SSL) technology; for example 3.0 versions or higher of Internet Explorer and versions 3.02 or higher of Netscape Navigator. This means you cannot inadvertently place an order through an unsecured connection.
You will need a Tesco Clubcard to shop at Tesco.com, but don't worry if you don't have one, a Clubcard number will automatically be given to you when you register.
This virtual Clubcard number will enable you to shop online and earn you Clubcard points on all your purchases.
For every £1 you spend online, you will earn one Clubcard point.
Alternatively you can pick up a card in your local store, and then register online at www.tesco.com
When you shop with us on-line you will earn points on all your purchases*, just like you do in-store!
For every £1 you spend, you will earn 1 point, and there are always lots of promotions to help you top up your total!
You can use Clubcard Vouchers to get money off grocery shopping, at petrol filling services, online with Tesco.com, to make great savings on services offered by Tesco Finance and to get 4 x the value with Clubcard Deals.
* Clubcard terms and conditions apply. Some products may be excluded from the scheme including baby milk, pharmacy products, lottery tickets, stamps, tobacco, phonecards and gift vouchers.
Clubcard Vouchers now have a 12 digit online code, so you can use them on your shopping at Tesco.com at the following stores:
Just complete your shopping as normal and enter your 12-digit code at the checkout when asked to enter your eCoupon code.
If you have Clubcard Vouchers without the online code, you can still use them in-store in the normal way however they cannot be used online. If you would like to use them for Deals (or need to use a combination of Clubcard Vouchers without online codes and the new look Clubcard Vouchers) you will need to post them to us in the normal way. (See 'How do I order my Clubcard Deals through the post?')
Please note: vouchers must carry a valid date to be used for Deals or in-store.
We are sorry but we are unable to add Ecoupons/Clubcard Vouchers to your order after it has been submitted.
However, you can still use the Ecoupon/Clubcard voucher on another order provided the expiry date is still valid.
If you enter an eCoupon or New Clubcard voucher and it isn't accepted, you will receive an error message.
Try the following options to resolve your issue:
Try connecting to another website. If you can’t then call your Internet Service Provider for assistance.
If you are able to connect to other websites but not Tesco.com, please check that you are typing in the correct address: http://www.tesco.com
Please also ensure that you are not clicking on an out-of-date bookmark or favourite.
If you receive an error stating 'the postcode is invalid' please ensure the postcode you have entered is a recognised UK postcode. A common mistake is using the letter "o" instead of the number "0". To check your postcode contact Talking Postcodes on 08457 111 222.
If you receive an error stating "Your Clubcard has not been registered yet" click on the link below to register your Clubcard:
Register you Clubcard
Please allow 24 hours for your card to be registered on the Clubcard system. Or, return to registration and use a virtual Clubcard.
If your receive the error "Your Clubcard is already registered" or "Your email address has already been registered", you are already a Tesco.com customer. If you have forgotten your password please click ‘Forgotten your password?
If you're having problems adding or substrcting items from your basket we would advise you to delete your temporary internet files. To do this in Internet Explorer on Windows simply select the tools option from your web browser. Then select internet options, click the button 'Delete Files' and press 'OK'. Also click on 'Settings' button next to the 'Delete Files' button and make sure 'Every visit to the page' is selected.
If you have changed your email address recently then you may need to update your account details. To do this simply sign in using your old email address and password, then click on the 'YOUR ACCOUNT' link at the top of the page.
When this happens you will need to verify that your browser is accepting cookies. To check this in Internet Explorer on Windows simply select the tools option from your web browser. Then select Internet options, go to the button called privacy, and ensure that your setting is set to 'Medium'.
When this happens you will need to check that you have the correct SSL settings. To do this in Internet Explorer on Windows click on the tools menu from your web browser, select Internet options, and then go to the button called advanced.
From the details you are shown please ensure that all the SSL options are ticked.
From time to time we experience temporary problems with our systems. If you can’t checkout, it may be as a result of one of these problems.
Errors at checkout:
To use Tesco.com, you will need one of the following browser versions or higher:
All our web pages are designed with an 800x600 screen resolution in mind.