Why would I use Click & Collect?

Even more convenient

• Collection now free until the end of August 2013
• Your grocery shopping picked, packed and safely stored for collection at a time to suit you
• Pick up your shopping while you're out and about, on the way home from work, after the school run or even as you return from holiday
• Just come to the collection point and we'll do the rest

Temperature controlled collection point

• All products are picked on the day of collection and safely stored in the fridge, freezer or cupboard until you arrive

Every regular in-store offer in one place

• It's easy to spot the bargains

How do I use Click & Collect?

• Choose your 2 hour time slot to collect from store*
• Place your grocery order online
• Pick up from the dedicated collection point and go!

* Collection slots available 7 days a week. Please check in store for collection point opening hours.

Where do I collect my shopping?

The exact location of the collection point varies by store. You can find the location of the collection point by clicking on the "Collection Point Information" link after you have selected your preferred location; you can also check your confirmation email which will show you where you need to go.

What proof of ID do I need to bring?

Please bring your order number or the credit card you used online to pay for the goods. If you do not have either of these we will accept your Clubcard or photo ID. Unfortunately we will be unable to give you the shopping without any of these forms of ID.

Please note: For collections from the desk in store, you may be required to show your receipt when leaving the store. The customer assistant will hand this to you when you collect your shopping.

Can somebody else collect my shopping for me?

Yes, if you have a copy of the confirmation email with order number. Unfortunately without this we will not be able to give you the shopping.

When can I collect my shopping?

Slots are available 7 days a week. Available slots will be displayed when selecting your preferred collection location online. You can also check opening hours in store.

What happens if I am late for my collection slot?

Please check with the member of staff at your collection point, and they will advise you on where to collect your shopping.

What happens if I am early for my collection slot?

Unfortunately we will not be able to serve you before your collection slot.

How much does it cost?

Collection is now free until the end of August 2013. The collection service normally starts from £2. The price of each slot is displayed on the collection slot table at the time of booking.

Where will my groceries be stored during my collection slot?

All products are picked on the day of collection and safely stored in the temperature controlled collection point in the fridge, freezer or cupboard until you arrive.

Will my shopping be in bags?

Your shopping will be in bags unless you select "collect without bags" at the online checkout. If you select bagless, please remember to bring your own bags.

Please note: Unfortunately in Wales we cannot give out free bags at the collection point due to legislation.

Will I still get Green Clubcard points if I choose bagless for collection?

Yes, you will earn 1 Clubcard point for every 10 items.

What happens if I select bagless but I forget to bring my bags?

Please ask for bags from the customer service assistant at the collection point.

Do I have to arrive in a car for a drive through collection?

We recommend you drive to the collection point so that we can put your groceries straight into your car. However you can arrive using any method of transport, including by foot. Please be aware that the vehicle height limit is 2.8m.

What happens if something I have ordered is not available?

On the rare occasion that a product you order is not available we'll try to offer you an alternative. You can hand back any unwanted items to the member of staff at the collection point for a full refund. You can update your substitution preferences by clicking on 'View full basket' as you shop.

What do I do if I'm not happy with the substitute I am given or would like an item refunded?

Your substitutions will be presented at the top of the receipt and will be in blue bags. If you choose to return the substitution the customer service assistant will process a refund at the collection point. You will need to go into the store if you would like to choose an alternative product.

Can I amend or cancel my Click & Collect order on the website?

You can amend your order by going to "My Orders" at www.tesco.com/groceries. If the order has not been processed by the store you will be able to add/remove products to the order or change the collection slot. Don't forget to checkout the order again to ensure that all changes are saved.

If we have your mobile phone number, we will text you the day before your collection to let you know the latest time you can make any changes to your order. To check whether we have the correct mobile phone number for your account please visit www.tesco.com/groceries/delivery/default.aspx

Orders may be cancelled via "My Order" at www.tesco.com/groceries. Alternatively please call Customer Services on 0845 7225533. An order can be cancelled up to 11.45pm on the night before collection.

Please note: Our Click & Collect offering varies by store. Please visit store locator to find out what your local store currently offers.