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Questions and Answers

We think we've made buying and using gift cards as easy as possible, however if you do have a question we've provided these frequently asked ones.

These are our most frequently asked questions, but if this doesn't cover what you are looking for, please ask a member of staff next time you are in store.

Tesco Gift Cards

Where can I buy Tesco Gift Cards?
Tesco Gift cards can be purchased in store. Please see our Store locator for details of your nearest store. At present gift cards cannot be purchased online.
What value do Tesco Gift Cards come in?
You can add any amount from £1 to £100 per card.
Do you have to spend it all at once?
No, you can spend some or all of the money on the card. Any balance left on the card gets saved until your next shop and lasts five years.
How can I buy a Tesco Gift Card?
Just choose your favourite design from a range of Tesco Gift Cards in store, then load your card with money at the till. You can find your nearest store with our Store locator.
How do I order a big amount?
We have a special sales service for orders of 20 or more Tesco Gift Cards. You can choose values from £5, £10, £15, £20, £25, £50, £75, or £100. Please phone our orderline on 08456 000 968. Lines are open 9am - 8pm Monday to Friday and 9am - 5pm Saturday.
Do I get Clubcard points when I buy a Tesco Gift Card?
Unfortunately you cannot earn Clubcard points when you buy a Tesco Gift Card.
Does the recipient earn Clubcard points when they use their Tesco Gift Card?
If they are a Clubcard customer and use their Clubcard at time of purchase then points are awarded as normal when they use their Tesco Gift Card to buy goods at the till. They’ll earn 1 Clubcard point for every £1 redeemed.
What can I buy with a Tesco Gift Card?
It can be spent in our stores nationwide or online at tesco.com, direct**, entertainment and wine by the case. Sorry, you cannot use your Tesco Gift Card to buy groceries, books or clothing online yet, but we are working on it.
Can I buy petrol with my Tesco Gift Card?
Yes you can use your Tesco Gift Card to buy petrol or any other item on sale in the shop or kiosk. At present you can't pay at a pump with a Tesco Gift Card.
Why do I have to be over 18 to use a Tesco Gift Card online?
To use a Tesco Gift Card online you need to be registered with Tesco.com and you must be over 18 to register with Tesco.com.
Why do I have to have a credit or debit card number if I purchase an item exceeding the value of a Tesco Gift Card online?
Because if the value of the item being purchased online exceeds the value of the Tesco Gift Card you will need to pay the extra amount with a valid credit or debit card.
What if the person I give the Tesco Gift Card to is under 18 or does not have a credit or debit card?
They can still use the Tesco Gift Card in store.
Can I get my money back if my Tesco Gift Card is lost or stolen?
Treat the card like you would any form of cash because you lose the money stored on it if it is lost or stolen.
Does the design of the Tesco Gift Card affect where it can be used?
No, you can use any design of Tesco Gift Card to buy all products in any of the locations described under our Terms & Conditions
Can I use my Tesco Gift Card at a self-scan checkout?
Yes, you can select Tesco Gift Card as a payment option. But if you want to buy a gift card please ask a cashier to load it for you.

Branded Gift Cards

Where can I buy Branded Gift Cards?
Branded Gift cards can be purchased in store. Please see our Store locator for details of your nearest store. At present gift cards cannot be purchased online.
What value do Branded Gift Cards come in?
They come in set values from £3.95 to £50.
Do I have to spend it all at once?
See reverse of individual Branded Gift Cards for details and terms and conditions of use.
How can I buy a Branded Gift Card?
Choose a card from our range of Branded Gift Cards in store and take to the cashier at the till. You can find your nearest Gift Card Store with our Store Locator.
Do I get Clubcard points when I buy a Branded Gift Card?
If you're a Clubcard customer, you'll earn 150 Clubcard points for every £50 you spend in a single transaction on Branded Gift Cards. Remember to use your Clubcard at the time of purchase.
What can I buy with a Branded Gift Card?
See reverse of individual Branded Gift Cards for details and terms and conditions of use.
Can I get my money back if my Branded Gift Card is lost or stolen?
See reverse of individual Branded Gift Cards for details and terms and conditions of use.

Visa Gift Cards

What is a Visa Gift Card?
A Visa Gift Card is a prepaid debit card. It can be used anywhere Visa debit cards are accepted in the United Kingdom.
Where can I buy Visa Gift Cards?
Visa Gift cards can be purchased in store. At present gift cards cannot be purchased online. For details of your nearest store, please see our Store locator >.

You can only buy 6 Gift Cards at one time and you cannot buy more than £2,000 worth of Visa Gift Cards in any 12 month period
What can I buy with a Visa Gift Card?
You can use the card anywhere Visa debit cards are accepted in the United Kingdom. You can use the card to make purchases in shops, online or over the phone.
What value do Visa Gift Cards come in?
They come in two set values of £25 and £50.
Is there a fee for Visa Gift Cards?
Yes, the £25 card has a card issue fee of £2.95, so you pay £27.95. The £50 card has a card issue fee of £3.95, so you pay £53.95.

There is also an annual fee of £3 which is debited from the available balance of your card during the 11th and 23rd months following the purchase of the Gift Card. If you spend all of the funds on your card before the 11th month then you will not be charged this fee. See the card terms and conditions for full details.
Do I have to spend it all at once?
No, you can spend some or all of the money on the card. Any balance left on the card is saved and can be used for purchases for 24 months from the date of purchase. See the card terms and conditions for full details.
How can I find out what the balance on my card is?
If you register your card you can check your balance online or by calling the Customer Service number on the back of the card.
Can I top up the Gift Card?
No, you cannot load more money on to the card.
What do I do if I want to purchase an item that costs more than the balance on my Visa Gift Card?
To make a purchase greater than the balance on your card, you will need to use a second payment method to cover the difference. When making your purchase, you must tell the cashier in advance how much to deduct from your card and how much you will pay with the second payment method. If the cashier tries to deduct an amount which is greater than the balance on the card, then your Visa Gift card will be declined.
Do I get Clubcard points when I buy a Visa Gift Card?
If you're a Clubcard customer, you'll earn 150 Clubcard points for every £50 you spend in a single transaction on Branded Gift Cards at the time of purchase.
Can I get my money back if my Visa Gift Card is lost or stolen?
Treat the card like you would any form of cash because if it is lost or stolen you will lose any monies spent before the loss has been reported. See the card terms and conditions for full details.

View Terms and Conditions before you buy.

*Gift Cards can only be purchased in store - please see our Store locator for details of a store near you.

**Excluding Tesco tyres, Tesco cards, Tesco fireworks, Tesco party and Tesco carpets.

***150 Clubcard points awarded when you spend £50 in a single transaction on selected gift cards in store, excluding Tesco Gift Cards and blinkbox gift cards. Points will appear on your next available Clubcard Statement.

Subject to availability. Please read the important Terms and Conditions on the back of your card before you buy. No refunds are available.

^Clubcard customers can earn 1 Clubcard point for every £1 spent when they use their Clubcard at the time of redeeming their Tesco Gift Card.

iTunes and Apple ™ and © 2013 Apple Inc. All rights reserved. Apple is not a participant or sponsor of this promotion.

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