From saving you time and money, to getting the most out of ordering online, you'll find some of the ways in which we go the extra mile on this page.
Your loaf. If we have to substitute it for a more expensive one. We won't charge you extra dough.
We'll always try to offer you an alternative if an item you've ordered isn't available. If it's more expensive we'll only charge you the price of the item you ordered* so you'll get a better deal - and that includes Multibuy promotions too.
If you don't want the substituted item, just hand it back to our staff for a full refund. And don't forget that you can tell us your substitution preferences
*Excludes some promotions, such as link-save offers and meal deals. Selected stores only.
Delete unwanted Favourites with a single click
Select the (Favourites) you don't want anymore, and click 'Delete Selected'
Be the first to get our latest news and offers
Join us on Facebook
Stick to your budget with no surprises at the checkout
See a running total of your spend on screen as you shop. You'll know exactly what you're spending so it's easier to stick your budget
We highlight any deals you've missed. So you can get a B.O.G.O.F. Before you log off.
We don't want you to miss out on multibuy or buy one get one free (BOGOF) offers. That's why when you add items to your basket, we'll show you which offers you've missed so you can decide whether you want to add them before you checkout. Simply change the quantity to make the most of your savings.
Find the lowest prices
As well as value for money on everyday essentials you can now sort products by price to find the cheapest items more easily - fast and simple!
Items you buy most often - now in one place
See up to 50 items in My Usuals. Select what you need and add them to your basket in as little as two clicks.
You'll find all your special offers in one place. So it's bargain hunting... Without the hunting.
Want to see all the regular in-store offers but don't have time to hunt them down? With over 1,000 grouped together in one place each week, you can find what you want quickly and save money.
Clubcard is our way of saying thank you for shopping with us and is a great way to get something back - simply for doing your shopping!
You can collect Clubcard points on everything online, just like you do in-store. Find out more.
Use eCoupons even after you've checked out. And never miss a saving. So it all adds ... down.
Forgotten to use an eCoupon? We want you to be able to save money so now you can add them to your order even after you've checked out. Simply go to 'My Orders', re-open the order, add your eCoupons and check out again.
*For illustration only and not a valid code
Try our greener delivery option. Bags full of shopping. Minus the bags.
Why not go green and have your groceries delivered without plastic bags. Just select "Please deliver my groceries without bags" at the bottom of the delivery slots booking page.
Sign up online and we'll send you Clubcard e-Coupons in the future. So you don't miss out. It's that e-asy.
Simply click here to go to your account and follow the instructions at "Your Preferences"; and the coupons you receive in your future Clubcard statement will feature a code that can be used online, rather than in-store
If you put it in your basket in store, you'll find it in your 'Favourites' online
Just register your Clubcard number and find all your regular Tesco store shopping* in 'Favourites'. You can now buy all of your Favourites with just two clicks, go to 'All Favourites', choose 'Select all' and 'Add Selected'
Helping you plan your time
If you've booked a 2 hour delivery slot, we'll send you a text on the morning of your delivery via our new text alert service* giving you a 1 hour delivery window so you can get on with the rest of your day.
Click here to check whether we have the correct mobile phone number for your account.
* Selected stores only.
Use Multisearch to find items quickly
Got a shopping list? Simply type your list into Multisearch on the top right hand corner of our grocery website so you can quickly find everything you need.
Repeat your last order in just a few clicks
Select items you want from your last order for a quick shop. Just go to 'Last order' in "Favourites' to select and add to basket all items you bought in your last delivery.
Scan and shop for groceries wherever you are with our FREE app - now also available for Android™
Download our latest App for FREE. Scan grocery items wherever you are with our barcode scanner and pop them in your basket.
Android is a trademark of Google Inc
Now you can order loads of other items with your groceries. Like garlic presses and griddle pans... with your Granny Smiths and green beans.
To help make things easier for you, we've expanded the range of non food products which you can order and get delivered at the same time as your grocery shop. From irons and kettles, to baking trays and bath towels (not forgetting roasting tins, fitted sheets and your printer's ink cartridges), you've now got even more choice.
We'll deliver to your holiday cottage. Well, you probably need a holiday from shopping.
The last thing you want to worry about on holiday is going shopping for your groceries. You can place your order up to 3 weeks in advance to wherever you're staying in the UK and save yourself a trip to the shops*. Simply start an order to a new address.
Why not pre-order a delivery for your return from holiday? Well... saves you a trip.
Arriving back from holiday to an empty fridge is the last thing you need. So next time you're planning a break we can help. You can place your order up to three weeks in advance and not have to worry about a trip to the shops when you get home.
We take plastic.
When we deliver your shopping, you can ask our drivers to take away any plastic bags you have at home for recycling. And they don't have to be from Tesco - we'll take any others too
Find recipes for every occasion and get the ingredients at the click of a button.
Find recipes for every occasion and simply click the 'shop ingredients' button to easily add the ingredients you need into your shopping basket.
Discover our clever tips and tricks to make life in the kitchen easier
From decorating fairy cakes, to the perfect crackling, our cooking tips and videos will help you learn new skills and improve your current skills in the kitchen.
We always check you're happy with your 'display until' dates. Well, we wouldn't want you going off us.
Every now and then a product doesn't have as long as we'd like before the 'display until' date. If that's the case, we'll highlight it on your receipt. That way you can decide if you want to keep it or hand it back to the driver for a full refund.
Our picker Peter is trained to pick a perfect pepper.
You can trust our trained personal shoppers to choose your produce just as you would. They know what's too soft or too firm. And they know what's just right. Once they've picked your shopping, they'll pack it carefully making sure that the heavy items don't damage the soft ones
From speedy mid-week suppers to delicious dessert favourites, our Tesco Food app will help you to find the perfect recipe for every occasion.
Be inspired by our recipes, create your weekly meal plan and add all of the ingredients to your grocery basket in one simple app. Download our ipad app on itunes
We'll pick your fruit however you like it. Just drop us a note and be firm... medium or slightly squidgy.
Prefer ripe tomatoes or green bananas? You can write a note to your personal shopper when you place your order online. Whatever your preferences, they'll pick the freshest produce with the longest 'display until' dates just as you would.
We take the utmost care with our fresh food.
We are confident about the quality of our food. If for any reason you're not completely satisfied with our food, you can hand it back to the driver and they'll arrange a full refund.
Because you can't see our produce for yourself, we've given some items a 'product life' logo to help.
This shows how long the product is likely to be at its best - anything from 1-14 days. That's not to say the product will 'go off' straight after; it just means you'll be able to plan your meals.
Unhappy with something? We'll give you a refund with no quibble. As long as you've not had a nibble.
If you're trying online shopping for the first time or maybe you've just ordered items you no longer need, don't worry. Just hand back any unwanted items to your driver when your shopping is delivered and they'll make sure that you get a full refund.
Call one of our friendly UK
Customer Service team - like Cathy in Cardiff.
We want to help make your life easy. That's why our Customer Service team is based in the UK. Whatever your question, please call us on 0845 722 5533 between 7am-11pm Monday to Saturday and 10am-10pm on Sunday.
Plan your meals in advance with our weekly meal planner tool.
You can use one we've created or make your own based on your dietary needs and the number of people you're feeding. Once you're happy with your plan, simply click 'shop ingredients' and you can easily add the ingredients you need to your shopping basket.
We've made it easy for you to buy all the ingredients on the recipes you see on the Real Food website.
Once you find a recipe you like, simply click 'shop ingredients' and you can easily add the ingredients you need to your shopping basket.
The recipe binder is a simple way for you to organise all your favourite recipes.
If you see one you like, simply click the yellow 'save to binder' button at the top right-hand side of the screen and it will be added to your own personal binder, so you can come back and find it whenever you need to.
We've taken 50 family recipes and made them from the new and improved Tesco Everyday Value range.
From pizza to Sheperd's pie, you and your family can enjoy delicious meals without blowing your budget.
For meal ideas when you're on the move, we've got recipes on the go, which you can access via your smartphone.
Take advantage of all our inspiring recipes and meal ideas when you're out and about, plus you can even use your mobile to order your shopping.
These delicious recipes were created with the busy family in mind and are ready in 30 minutes or less.
They're the perfect mid-week meal solution for a quick after-work supper or lunch during an active day at home. Choose from dozens of recipes that can be made in a hurry and are packed full of flavour.
Our collection of family meals on a budget recipes feature tasty dishes which are also low in cost.
From classic fish pie to hearty chicken pasta, these recipes offer delicious meal ideas that let you feed your family great food for less.
You can now create your own lists for everything from your weekly shop to monthly stock-ups, dinner parties to birthdays....anything you'd like! 'Shopping lists' are the perfect way to help you plan and keep a note of everything you need giving you one less thing to worry about.
You will see this logo on all of our frozen products. This is to make it easier for you to identify our frozen range during your shopping.
We now highlight our fresh bakery lines with the "Baked to Order" logo. This is to show our lines that are freshly prepared in store.