Webster’s Pen Shop was first founded in 1972 by Len and Jacqui Webster. From its humble beginnings as a greetings card retailer, the business has grown into a successful chain of 6 retail stores across the South East including its flagship store in Bluewater which is known throughout the industry as the finest of its kind in Europe. Still privately owned and operated by the Websters family, the company has become the UK’s premier independent retailer of writing instruments, boasting ranges from around the world including Cross, Parker, Stabilo, Visconti and many more. Every pen we sell is as individual as you are, creating expressions of choice and simple elegance from fingertip to paper. You are sure to find a pen that is exactly right for your needs and your personality from the unique range at Webster’s Pen Shop.
Delivery rates and timescales
|Delivery Option||Delivery Cost||UK Mainland & Isle of Wight|
|Click & Collect||FREE||Order by 3pm (Monday-Friday) and collect in store next day|
|Express delivery||£7.00||Order by 3pm (Monday-Friday) for delivery next day|
|Standard delivery(Small Items)||FREE||Order by 3pm (Monday-Friday) for delivery within 2-5 days|
|Standard delivery(Large Items)||FREE||Order by 3pm (Monday-Friday) for delivery within 7 days|
Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.
All UK addressed orders are generally shipped via Royal Mail. Other carriers may be used subject to items ordered, destination and any industrial action or weather conditions. Please allow 3-5 working days for delivery.
We ship items 9am - 5pm, Monday to Friday, excluding Bank Holidays
Requirements to sign for delivery
A signature will be required for certain items.
If we are not able to deliver your items a card will be left explaining what you will need to do next. Please contact us if further assistance is required.
Changed your mind?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.
Charges for returns
If you have changed your mind, you will need to pay the return postage charges. If the goods were damaged or faulty we will refund your postage costs provided a receipt is shown.
Most of our items can be returned using the Royal Mail. We estimate a cost of £7 to return valuable items, which is what we charge for special delivery.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
When returning goods for an exchange/refund, please include a note detailing your name, contact details and order number, along with the reason for the return. Failure to do so can result in a delay in processing your parcel.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.
Talk to our Tesco Partner directly about their products or an order.
If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.
Email address: firstname.lastname@example.org
We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays
Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays
Postal address: Websters Pen Shop
Unit 6. The Grove Industrial Estate
Park Road, Swanley, Kent
Registration Number: 4656558, VAT Number: 810 1573 71
Talk to Tesco
If you prefer, you can also talk to Tesco about your order: