Changed your mind?
That's no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.
In the unlikely event of the product being transit damaged or if any parts are missing, please contact our Customer Services as we may be able to correct the problem by supplying a replacement component.
Charges for returns
Buyers remorse (change of mind) and non-faulty items can only be accepted for return at your cost. Non-faulty returns can be collected via Watsons on the web for £15.00; or alternatively directly by yourself at your cost using your preferred courier. Please note: If the product is damaged on return, a refund may not be possible.
To arrange collection using our couriers, please contact our Customer Service department.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you're returning an item because you've changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it's working, or used more than reasonably expected.
Please contact Customer services via telephone or email as shown in the "contact us" section. Exclusions: Any Flat-packed product that has been partially or fully assembled, regretably cannot be returned.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn't, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.
If a product arrives damaged or missing parts, please contact our Customer Service department, as we may be able to send a replacement component - in most cases for delivery the following day.