Get the most out of digital, with free satellite channels
Freesat standard installation £77.97
Freesat plus recorder installation £99.97
Freesat Bolt on additional room £39.97 per room
What the installer will do:
Supply and install a satellite dish, a wall bracket and a low noise block appropriate to the service ordered up to 10 metres from the ground
Supply and install up to 20 metres of cable, neatly attached to the outside of the wall.
Drill a single entry hole through the wall, sealing all wall entry holes against the elements.
Connect and set up one freesat digital box or TV with freesat built-in and connect to a recorder box if needed
TV installations do not include supply of the TV, stand or wall bracket
Freesat installations do not include supply of the freesat digital box or TV, or unpacking of the TV
Any long extension leads or cables. The installation point needs to be near a suitable power socket
Moving any sockets or changing any cabling that was previously installed
Moving fittings, fixtures or heavy items of furniture
Specialist non-standard brackets or materials, installations on buildings over 3 storeys (2 storeys for aerials), listed buildings or buildings in conservation areas. You may need permission to install an external aerial or satellite dish
How it works
If you go for one of our home support services, here’s how it works:
Booking a slot
Once we’ve taken your name, address and details, we’ll book a time slot that’s good for you. If booked in store, we’ll then give you a receipt to confirm your appointment – it will also include details of anything you’ve ordered for the engineer to bring along on the day. We’ll also give you a leaflet with all our terms and conditions – so you know where you stand on everything from cancellation to refund policies.
On the day
If, for any reason, your engineer is late getting to you (e.g. stuck in traffic or an over-running job), we’ll call to let you know. You’ll then have the option of re-booking if the later time isn’t convenient.
Once the engineer is finished, you’ll be asked to sign to say the work has been completed to your satisfaction.
At some point, we may also give you a call to find out what you thought of the service – but of course you don’t have to leave any feedback if you don’t want to.
Getting in touch
If you’ve got any questions – or need to change or cancel your appointment – just give us a call on 0845 87 87 800 (9am to 6pm Monday to Saturday, 10 – 4pm Sunday).
Please remember to give us at least 24 hours’ notice if you need to cancel or change your appointment to make sure you’re not charged a cancellation fee.