Trove

About us

Trove is committed to providing a world class customer experience across its thousands of products. If you need to contact us about an order, or are interested in working with Trove, please email us at support@troveshopping.com

Delivery Information

Trove offers FREE standard shipping on all orders delivered to the mainland UK (UK excluding BFPO, Channel Islands, Northern Ireland and Outer Hebrides) and Northern Ireland. We currently do not offer shipment outside the UK, or any expedited options. Standard shipments would typically arrive 3 to 5 days after the order is placed, though we aim to get them to you sooner.

Our orders are dispatched within two working days of the order date and we aim to have them delivered within 5 working days, but often sooner.

Whilst we strive to deliver all orders within this period, there are rare occasions when there may be delays. If you have not received your order after this period, please email support@troveshopping.com, indicating your Tesco order ID and items not yet received.

For any missed deliveries, order changes, or cancellations prior to delivery please contact support@troveshopping.com

Returns Policy

If you change your mind and wish to return or exchange a product, please return them within 7 days in their original packaging and in an unused condition and we will happily refund or exchange the item. Please contact us at support@troveshopping.com to get a freepost label for return, and ensure that your order details are included with the return.

Some products can only be returned if they are faulty, so are excluded from the standard return policy.

These include:

  • Perishable items
  • Items we cannot resell for health & hygiene reasons once unwrapped e.g. personal grooming products & earrings
  • items installed using our installation service

To protect your personal security, we are unable to accept returns on some non-faulty imaging & recording products.

These include:

  • MP3 & MP4 players
  • Digital cameras
  • Camcorders
  • Hard drives
  • Laptops/desktops/netbooks/tablet PCs
  • USB devices
  • Digital photo frames
  • Sat nav systems

FAQ

How do I return my order?

If you change your mind within the first 7 days about an order which is in unused condition and in its original packaging, you can send this to us by requesting a freepost Royal Mail returns label. Please make sure to include your Tesco order number with the return to speed up the processing time.

How do I cancel my order?

If you must cancel an order, please email support@troveshopping.com as soon as possible. This is to ensure we are able to intercept the order before it leaves our dispatch depot. If the order has already been dispatched, please refuse upon delivery or return this to us as per the returns procedure.

How do I get my refund?

We coordinate with Tesco to process refunds. Once an order is returned, please allow 3 working days for the item(s) to be delivered to us and a further 5 working days for Tesco to process your refund.

Why have I not received my refund?

To ensure your refund is processed as quickly and efficiently as possible, please ensure you include the the order details with your returned item. Also, please retain your receipt from the post office as we will need this to contact Royal Mail if your return has not been received.

If you have not received your refund after eight working days, please email support@troveshopping.com.

My order is faulty, how do I get a refund or replacement?

For a refund, please follow the normal returns procedure and indicate details of the fault. If you would like a replacement, please email support@troveshopping.com with the Tesco order ID and request this before returning the order. The replacement item is sent once we receive the faulty item.

Please note that we can only accept non-faulty returns which are received within 7 days of the delivery date. If your order is received outside of this period, there will be a delay in fulfilling your request as we need to hear from you regarding the reason for return.

To ensure we serve you in a quick and efficient way, please email support@troveshopping.com

Nothing in our returns policy or this section affects your statutory rights.

Contact us

Talk to our Tesco Partner directly about their products or an order.

Email: support@troveshopping.com

Phone : 0844 800 2620

Our support team is available weekdays excluding public holidays from 9am to 5pm.

Company Registration Number: 04584786

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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