Totally Gadgets

About us

Totallygadgets has over 18 years experience in the telecoms market focusing primarily on mobile phone accessories, pda accessories & peripherals, music accessories and gadgets. We operate from state of the art premises near Bournemouth on the South Coast of England. Our advanced fulfillment system ensures that any orders you place with us are processed in a fast efficient manner.

We are constantly working to provide our customers with a First Class Service.

The key areas we focus on are:

Customer Contact

We have a dedicated customer service team accessible via phone and email to deal with any queries you may have.

Unrivalled Product Selection

We are focused on offering a comprehensive selection of the latest, most innovative accessories and gadgets at the best prices. Given our scale we are able to offer significant savings on to our customers without compromising on quality.

Product Knowledge

Each member of our customer service team is trained so they can provide all the assistance you require when selecting a product.

Fast Order Processing

When you place an order with us there is no manual intervention from when the order is placed to when it is dispatched. Within seconds of you placing the order, the stock is allocated and the order passed onto our warehouse for picking & dispatch. This guarantees your order is processed as quickly as possible so you get your product fast!

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 12pm (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 3pm (Monday-Friday) for delivery within 1-2 days
Standard delivery FREE Standard delivery usually 3-5 days

Shipping charges apply to mainland UK, additional charges may apply to non-mainland UK and will be displayed during checkout.

Requirements to sign for delivery

Our express delivery service requires a signature upon delivery, if no one is available to sign for the parcel it will be returned to your local depot.

Missed delivery

If your item is returned to your local Interlink/ Tuffnels depot, you will be left a delivery card. You can either contact Interlink directly or contact our customer service department to arrange re-delivery.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

We will only cover return postage costs where an item falls faulty or if an incorrect item has been delivered. A collection service can be arranged at a cost of £15.

Returns guidelines

If you change your mind about an item please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.

All unwanted items must be returned in a 'as new' condition, if the packaging is damaged please contact us to make us aware.

We do not offer diminished value refunds.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: Sales@totallygadgets.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and Bank Holidays.

Phone 01425 204444

Our customer services are open from 8am - 6pm, Monday to Friday, excluding Bank Holidays

Postal address:
TotallyGadgets
I-Fulfilment, Radar Way
Dorset
BH23 4FL

Company Number: 04441643, VAT Number: GB803780437

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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