Changed your mind?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.
We are happy to accept returns for all of our products with the exception of live plants due to their perishable nature.
Charges for returns
If you change your mind and wish to return your item you will need to pay for the cost of return. Cost may vary between £0.60 to £5.00 this may vary due to size and weight. Of course, if the item you have received is damaged or faulty please contact our customer care team for further advice and replacement.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability) or refund the purchase price. Please note that any manufactured goods (e.g. gardening sundries) must be returned with proof of postage if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.
Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases. If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order. If any item supplied in a dormant state (e.g. bulbs, bare root perennials) fails to flourish the next season, let us know and we will endeavour to replace the product at the appropriate time or refund the purchase price. Any plant or bulb that fails to grow true to type will be replaced or refunded.
In the unlikely event that you are not satisfied with your seed germination, please notify us within 30 days of the prescribed germination time (specified on the seed packet, catalogue or online product page) enclosing both the outer packet and inner foil sachet.
We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
Christmas Gift Items: Should any product which arrives after 17 December not be up to standard, we regret that we will be unable to despatch a replacement item until the first working week of January, subject to availability. Please note that no refund / replacement claims can be made after 31st January.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.