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Our aim at Thompson & Morgan is to provide home gardeners with the very best quality products money can buy. Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies.
Over the last 150 years the Thompson & Morgan product range has expanded to include an award winning seed range, young plants, bulbs, seed potatoes, onions and garlic sets, soft fruit and fruit trees as well as an extensive range of gardening supplies. All have been carefully selected through stringent testing and trials to make gardening a pleasure and a success for our customers. In addition, we also offer a wonderful range of Christmas gifts sent with a personalised card to both the gardeners and non gardeners in your life!
We are very proud to have our own plant breeding programme based in Suffolk in the UK, and can boast a number of award winning discoveries - including the stunning Rudbeckia 'Cherry Brandy' and Budleja 'Buzz'™.
Thompson & Morgan is very pleased to offer a UK based customer services division who can respond to your horticultural queries as well as resolving any queries you may have regarding your order.
We strive to provide the best possible products and level of service we can. Where we do not, our experienced Customer Care staff are there to assist you. Their aim is to respond promptly and efficiently to all comments to ensure you receive 100% satisfaction.
Delivery rates and timescales
|Delivery Option||Delivery Cost||UK Mainland & Isle of Wight|
|Click & Collect||Sorry, not currently available||Sorry, not currently available|
|Express delivery||Sorry, not currently available||Sorry, not currently available|
|Standard delivery (Small Items)||£5.95||£7.95Order by 1pm (Monday-Friday) for delivery within 2-5 days|
|Standard delivery (Large Items)||£7.95||£9.95Order by 1pm (Monday-Friday) for delivery within 7 days|
Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.
All items will be shipped via Royal Mail 2nd Class.
For plants, bulbs, fruit and potatoes approximate delivery dates are detailed on the relevant product page and on order acknowledgements. While we will do our very best to make delivery within this timeframe, weather conditions and natural light levels can affect plant growth rates and therefore may cause delivery dates to vary. In the event that your order is likely to be delayed by over 2 weeks from the indicated delivery window, we will write to you and advise new delivery times. However, it is also possible that plants may be despatched earlier than indicated.
Most seed orders are shipped within 5 working days of receipt of order. Please see special comments below for delivery of Christmas Gifts, other Gifts Items and Fresh Flowers.
Christmas Gifts will be despatched in good time to arrive between 4th and 24th December. We regret we cannot deliver on specific dates. If several items have been ordered, whether to different or same addresses, these will be despatched separately and therefore may not arrive on the same day.
We endeavour to ensure our stock levels are adequate for the anticipated demand. In exceptional circumstances, rather than disappoint you by not supplying a product, we will send a substitute of equal or higher value. If you are not happy with the substitute, it may be returned it to us immediately for a full refund. Please also include a covering note stating that you require a refund. We will endeavour to supply products as featured, but occasionally baskets, pots and decorations may vary from those illustrated.
We operate from Monday to Friday, 9am to 5pm, excluding Bank Holidays. For orders placed over a weekend or on a Bank Holiday we will dispatch this item on the next working day to reach you within the timeframes outlined above. Live plants will be shipped Monday-Wednesday, all other goods Monday - Friday
Delivery locations and exceptions
We ship to all areas of the UK. For outlying areas we will try to deliver to the timeframes above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you know and keep you updated at all times.
Requirements to sign for delivery
Most of our items will not require a signature, however we will let you know about those items that do so that you can arrange to be available for delivery.
Changed your mind?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.
We are happy to accept returns for all of our products with the exception of live plants due to their perishable nature.
Charges for returns
If you change your mind and wish to return your item you will need to pay for the cost of return. Cost may vary between £0.60 to £5.00 this may vary due to size and weight. Of course, if the item you have received is damaged or faulty please contact our customer care team for further advice and replacement.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
We promise to supply products in prime condition. If for any reason you are not 100% delighted upon receipt of your order, please advise us by email or in writing within 7 days and we will offer a replacement (subject to availability) or refund the purchase price. Please note that any manufactured goods (e.g. gardening sundries) must be returned with proof of postage if you require a refund. It would be helpful if photographic evidence is provided when requesting a refund or replacement.
Please advise us promptly as this allows a replacement to be sent (subject to availability) and to ensure you still have time to achieve total satisfaction from your purchases. If your plants show no signs of healthy growth after potting or planting, providing you followed exactly the instructions supplied, we will replace, credit or refund the purchase price if you notify us within 30 days of receipt of your order. If any item supplied in a dormant state (e.g. bulbs, bare root perennials) fails to flourish the next season, let us know and we will endeavour to replace the product at the appropriate time or refund the purchase price. Any plant or bulb that fails to grow true to type will be replaced or refunded.
In the unlikely event that you are not satisfied with your seed germination, please notify us within 30 days of the prescribed germination time (specified on the seed packet, catalogue or online product page) enclosing both the outer packet and inner foil sachet.
We cannot accept responsibility for items that fail to grow due to extreme weather conditions, over or under-watering, or which have not been cared for according to the easy-to-follow instructions supplied.
Christmas Gift Items: Should any product which arrives after 17 December not be up to standard, we regret that we will be unable to despatch a replacement item until the first working week of January, subject to availability. Please note that no refund / replacement claims can be made after 31st January.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.
Talk to our Tesco Partner directly about their products or an order.
If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.
0844 573 1818
Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays
Thompson & Morgan (UK) Ltd
Company number: 358372 England. VAT number: 637 8510 20 GB
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