Changed your mind?
That's no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found hereReturns Policy page.
Charges for returns
In accordance with Distance Selling Regulations, you are responsible for the cost of return shipping. We we will refund return shipping costs for faulty or incorrect items returned. We recommend using a tracked service for returns in order to trace your item. You can also forward your tracking number to us.
Below is an estimated Royal Mail returns price for returning items for change of mind:
Royal Mail Signed For 2nd Class £3.99
Express Delivery £6.99
Prices may vary due to size and value of the item
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you're returning an item because you've changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it's working, or used more than reasonably expected.
Please use the return address label included with your paperwork and tick the appropriate box. State clearly the reason for return and whether you require a refund, repair or exchange.
If you have lost your returns label, please include a note with your name, address, order number, reason for return and whether you want a refund or exchange.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn't, please contact us. Within the first 30 days we will issue a refund or replacement item to you. Outside of the first 30 days we will be able to advise on the options to repair, replace or refund your item.
If you are requesting a repair, please include a clear explanation of the problem. Please note, if this item cannot be repaired in-house, it will be sent to the manufacturer for repair under the warranty. If it is covered under the manufacturer's warranty, the repair and return shipping will be completed for free.
Please see your watch's manual for definitive guidance on what is covered under the manufacturer's warranty. If repair work is not covered, then we will get in touch with an estimate of the costs involved.