Watch Warehouse



About us

Watchwarehouse is an independent watch retailer. The company dates back to 1910 and is still a family run business today. It is now part of the Peter Burrowes Ltd group and a respected, authorised watch retailer.

We are happy to be able to sell our items through Tesco, because it means we can offer our new and loyal customers competitive pricing, while at the same time being part of the Tesco community

Why buy from us? Here are just some of the reasons:

  • All items are authentic, brand new and factory fresh
  • Risk-free shopping with 30 day returns policy
  • Free or competitive shipping rates with Royal Mail
  • Dedicated customer services team open during UK business hours
  • Full manufacturers warranty provided
  • Huge savings from RRP with no hidden costs
  • Authorised dealer of all stocked items
  • Registered UK company with new, UK-based distribution centre
  • Retail store in INTU Watford, WD17 2UB

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect FREE Order by 3pm (Monday-Friday) and collect in store next day
Express delivery £7.95 Order by 3pm (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

The Royal Mail First Class service usually delivers the day after the order is placed (Monday-Friday), however this is not guaranteed. To guarantee next day delivery, you will need to pay an additional cost to upgrade your shipping service to a Royal Mail Express service.

We aim for same day dispatch on all orders placed before 3pm Monday-Friday. Orders placed after 3pm on Friday, will not be dispatched until Monday because the warehouse is closed over the weekend.

Delivery locations and exceptions

We deliver to customers in the UK.

Requirements to sign for delivery

If your item is over £50 this will be shipped via Signed For and will require a signature on arrival.

Missed delivery

You will receive a 'While you were out..' card from the carrier, which will instruct you to pick up from your local post office or arrange redelivery.

Returns & Cancellation Policy

Changed your mind?

That's no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found hereReturns Policy page.

Charges for returns

In accordance with Distance Selling Regulations, you are responsible for the cost of return shipping. We we will refund return shipping costs for faulty or incorrect items returned. We recommend using a tracked service for returns in order to trace your item. You can also forward your tracking number to us.

Below is an estimated Royal Mail returns price for returning items for change of mind:

  • Royal Mail Signed For 2nd Class £3.99

  • Express Delivery £6.99

  • Prices may vary due to size and value of the item

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you're returning an item because you've changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it's working, or used more than reasonably expected.

Please use the return address label included with your paperwork and tick the appropriate box. State clearly the reason for return and whether you require a refund, repair or exchange.

If you have lost your returns label, please include a note with your name, address, order number, reason for return and whether you want a refund or exchange.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn't, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

If you are requesting a repair, please include a clear explanation of the problem. Please note, if this item cannot be repaired in-house, it will be sent to the manufacturer for repair under the warranty. If it is covered under the manufacturer's warranty, the repair and return shipping will be completed for free.

Please see your watch's manual for definitive guidance on what is covered under the manufacturer's warranty. If repair work is not covered, then we will get in touch with an estimate of the costs involved.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: info@watchwarehouse.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0845 262 1234

Our customer services are open from 9am - 5.30pm, Monday to Friday, excluding Bank Holidays.

Postal address:
WW Logistics
PO Box 68997
LONDON
NW26 9GU

Company number: 357981, VAT number: 238 4394 42

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We're available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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