The Jewel Hut

The Jewel Hut is no longer trading on Tesco direct

About us

The Jewel Hut Registered Address is 95 High Street Company Reg No 506598

The Jewel Hut is a dedicated online jewellery store, offering fashion fans the best in branded jewellery at competitive prices. Since its launch in 2006, the site has grown into one of the UK's leading online jewellery retailers, offering customers a wide choice of bestselling, world-famous brands and exciting collections from emerging designers.

The Jewel Hut is an authorised stockist for all brands sold on the website, including many of the jewellery industry's leaders like DKNY, Fiorelli, Swarovski and many more. As well as offering more than 50 great brands at even greater prices, we have an experienced customer services team on hand to help in the event of any query, before or after sale because, at The Jewel Hut, quality service is just as important to us as quality jewellery.

The Jewel Hut's Mission Statement

To offer the best jewellery at great prices.

To bring high street quality of service to the Internet.

To act in an official capacity as an authorised dealer of all brands sold online.

To ensure shopping at The Jewel Hut is simple and secure.

To deliver your purchase quickly and efficiently.

To provide a no-fuss after sales service.

The Roots of Our Company

T H Baker was founded by Thomas Henry Baker in the year 1888. The company is still owned by the same family and has passed from generation to generation in the intervening 125 years, with the fifth generation having recently joined the business.

T H Baker is a retailer of prestigious watches and quality jewellery with more than a century's experience in the jewellery industry. It is an official stockist of all brands sold, and is today one of the leading independent UK jewellery retailers with over 20 stores based in the Midlands and southern England.

Delivery Information

We deliver to addresses in the United Kingdom, including the Channel Islands and BFPOs, and a range of countries worldwide.

Delivery within the UK

£0.00 - £100 Royal Mail First Class Delivery Within 3 working days FREE

£0.00 - £100 Royal Mail Special Delivery Next working day on orders placed before 4pm £5.95

Over £100 Royal Mail Special Delivery Next working day on orders placed before 4pm FREE

All orders UK Saturday Delivery Saturday delivery on orders placed before 4pm on Friday £12.00

Handbags Delivery within the UK only.

Royal Mail First Class Delivery Within 3 working days £3.95

Royal Mail Special Delivery Next working day on orders placed before 4pm £5.95

Orders placed before 4pm are usually dispatched on the same day (orders made using our Amazon Checkout or Pay4Later finance system may be subject to delays). Special Delivery items are guaranteed by Royal Mail to arrive at their destination by 1pm on the next working day. We also offer a Saturday Guaranteed delivery on all UK orders.

Please note orders made after 4pm on a Friday will not be dispatched until Monday. All delivery timeframes exclude Bank Holidays.

We will notify you by e-mail when your order is dispatched. You can check the status of your order at any time in the ‘my orders' section of the website, which will update with the parcel's Royal Mail tracking reference. You can then trace your parcel at any time on the Royal Mail website.

At extremely busy periods or during times of disruption, some parcels may be subject to delays. For Special Delivery parcels, please call us if you've not received your item after 3 working days and we will be happy to assist you. For standard delivery, if you have not received you parcel within 4 working days, please contact our customer services department.

Returns Policy

If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 30 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). Unless faulty, we can not accept the return of jewellery that has been worn, personalised or adjusted.

Please note: we cannot accept the return of earrings for pierced ears under any circumstances unless faulty.

Items must be returned within 30 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.

Please note that items purchased via cashback websites may be returned within the same 30 day period, but cashback will not be paid on these orders.

In the unlikely event that you receive a product that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 30 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a product to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the product was wrongly ordered by yourself.

This returns policy does not affect your statutory rights.

Contact us

Talk to our Tesco Partner directly about their products or an order.

Email: sales@thejewelhut.co.uk

Phone : +44 (0) 1384 78431

Postal address:
Head Office
The Jewel Hut
95 High Street
Brierley Hill
West Midlands
England
DY5 3AU

Opening Hours:
Monday 8:30am - 5:00pm
Tuesday 8:30am - 5:00pm
Wednesday 8:30am - 5:00pm
Thursday 8:30am - 5:00pm
Friday 8:30am - 5:00pm
Saturday Closed
Sunday Closed

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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