Is there a delivery charge?
Standard Delivery to UK addresses is £2.99. Next Day Delivery costs £4.99.
How long will delivery take?
Standard Delivery takes 3 to 5 working days. Orders placed before noon Monday to Friday can be delivered the following working day using Next Day Delivery. Orders placed after noon or at the weekend with the Next Day Delivery option will be delivered in 1 to 2 working days.
Some large items are delivered directly from our suppliers and will take longer to arrive:
- Little Tikes 10 to 14 working days
- Worlds Apart 7 to 10 working days
- Plum Products 5 to 7 working days
- Robbie Toys 5 to 7 working days.
Where do you deliver to?
We ship to all UK mainland addresses.
Do I have to sign for my delivery?
A signature will be required if you have selected Next Day Delivery.
Can I track my order?
In most cases you can track your order online or contact a courier by phone – please call our customer service team for further information.
Can I cancel a delivery?
If you would like to cancel your order please contact our customer service team. If your order has been despatched it will not be possible to cancel it, but you will be able to return it for a refund.
Can I change my order?
Unfortunately it’s not possible to change the details of an order once it has been placed.
What happens if I miss my delivery?
If there is no one to receive your parcel a card will be posted through your door with a contact number you can use to arrange a re-delivery, or to find out where you can pick up your parcel.
Can I collect my order from a Tesco store?
Yes, just select Click and Collect at the checkout. Click and Collect costs £5 and your order will be ready to collect in x working days.