The Entertainer - Type: Soft toy

About us

The Entertainer has 92 stores in the UK, and stocks thousands of products online at TheToyShop.com.

With 30 years experience in the retail industry, there's not much we don't know about toys.

We're experts in what kids love, and our winning combination of fair prices and excellent customer service means we're a favourite with mums and dads too.

Husband and wife team Gary and Catherine Grant founded The Entertainer in 1981 when they opened a local toy shop in Amersham, Buckinghamshire.

Fast forward to today and The Entertainer is the biggest independent toy retailer in the UK and growing at an average of one new store per month.

Gary is still heading up The Entertainer team, but it's grown considerably since the early days.More than 900 people work in our stores and a further 100 are based at our head office in Amersham.

At Christmas the team swells to over 1,000, with an additional 700 Christmas Crew recruited for our busiest time of year.

Charity - The Entertainer tithes its profits via its charitable wing, The Grant Foundation, which makes donations to several children's charities. We also have an industry-leading payroll giving scheme with over 500 of our employees giving money to charity direct from their monthly pay.

Sunday trading - You won't find any of our stores open on Sundays. Our teams work extremely hard all week, so Sundays are reserved as a day to relax and spend time with friends and family.

Ethics - We only sell toys we believe have real play value, represent good value for money and are suitable for the children they're made for.

Recycling - We care about the environment and we're doing our bit to cut down on unnecessary waste. Check out our recycling page to find out what we're up to.

Delivery Information

Delivery rates and timescales

Click & Collect Not currently available Order by 12pm (Monday-Friday) and collect in store next day
Express delivery Not currently available Order by 12pm (Monday-Friday) for next day delivery
Standard delivery(small Items) £3 Order by 12pm (Monday-Friday) for delivery within 2-5 days
Standard delivery(Large Items) £3 Order by 12pm (Monday-Friday) for delivery within 7 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

All our orders are sent on a tracked service with various couriers depending on the size and weight of the order

Orders are shipped Monday to Friday and will take up to 5 working days to arrive

Delivery locations and exceptions

We can deliver to any UK address.

Requirements to sign for delivery

Courier drivers will require a signature to deliver, however may leave with a direct neighbour if you are out.

Missed delivery

If you miss a delivery, and the driver is unable to leave with a neighbour, you will have been left a card to contact the nearest courier depot to arrange re-delivery.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

If an item is returned as unwanted, the customer will be expected to pay for the cost to return the item. The original postage cost of the order will not be refunded.

Most of our items can be returned by post. Occassionally there may be items that cannot, in these cases there may be an estimared cost of £5-£10 for smaller items and £10-£30 for larger items. In these instances our customer service team can advise and discuss the best way to get the product returned.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Returns must be sent to: Returns, The Entertainer, Boughton Business Park, Bell Lane, Little Chalfont, Buckinghamshire, HP6 6GL

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Please contact The Entertainer on 0333 320 5100 between 8am and 8pm Monday to Friday.

Contact us

Talk to our Tesco Partner directly about their products or an order.

Email: customerservice@theentertainer.com
Phone: 0844 800 5100 (calls are charged at standard rate)
The customer service team are available from 8am to 8pm, Monday to Friday, and 9am to 5pm on Saturday. The office is closed on Sundays.
Postal address:
The Entertainer Head Office
Boughton Business Park
Bell Lane
Little Chalfont
Amersham
Buckinghamshire
HP6 6GL

The Entertainer is a company registered in England at Boughton Business Park, Bell Lane, Little Chalfont, Bucks, HP6 6GL No: 2057757

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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