About us

Hi-Fi and Home Cinema Specialists

Superfi is one of the UKs largest hifi and home cinema specialists. We are part of a company which has been trading since 1929. We've been going strong for over 80 years, and in this day and age you don’t last that long unless you know a thing or two about your products - and we do!

We know that choosing a product that's right for you can be tricky, so it’s reassuring to know that our team of highly trained expert staff are only a phone call or email away.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Free Order by 3pm* (Monday-Friday) and collect in store next day
Express delivery £7.95 Order by 2pm* (Mon-Thu) for next day delivery
Standard delivery (Small Items) £3.95 Order by 3pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Parcels are dispatched Monday to Friday, excluding bank holidays.

Delivery locations and exceptions

Shipping charges apply to mainland UK, additional charges may apply to non-mainland UK and will be displayed during checkout.

Requirements to sign for delivery

All items must be signed by you upon delivery.

Missed delivery

If there is no one present to sign for the delivery, our courier will leave a 'Sorry we missed you' card. We regret that we are only able to dispatch goods to the address listed on your order.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.

Charges for returns

We do not charge for any returns.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address:

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0800 014 8352

Mobile 0115 986 1781

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Postal address:
Superfi, Unit N
Harrimans Lane
Nottingham, NG7 2TR

Company number: 00392101, VAT number: 116 5964 56

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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