Safetots Limited

About us

Safetots was founded in 2003 by brothers David and Peter Boast, to provide a shopping destination for the very best brands in baby and child safety products. To offer expert advice and information for parents and carer’s to enable them to provide a safer environment for their children to grow up in.

With first hand experience at being a new parent and understanding the importance of child safety, a clear niche in the market was identified and Safetots was born. With four children between us we could relate to many of the questions and concerns facing a first time parent such as when and how to baby proof your home and how best to help your newly inquisitive child be safe at all times. We wanted to create a one-stop destination for all baby and child safety products and to aid the prevention of any potential and un-foreseen hazards.

Today, safetots.co.uk is the UK’s largest shopping destination for child safety products, offering the widest choice for your home through to essential items for your travels. Furthermore safetots.co.uk contains a wealth of expert information and in-depth knowledge relating to baby and child safety, placing us at the forefront of the market and in a unique position to help and guide our customers.

Based in Hertfordshire, David and Peter continue to run the daily operations of Safetots and together with a friendly, knowledgeable and efficient team…pride themselves on efficiency, (next day deliveries), offering value for money, and most importantly the highest levels of customer service.

Delivery Information

Delivery rates and timescales

Click & Collect FREE Order by 3pm* (Monday-Friday) and collect in store next day
Express delivery £5.95 Order by 3pm* (Monday-Friday) for delivery next day
Standard delivery (Small Items) FREE Order by 3pm (Monday-Friday) for delivery within 2-5 days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

All our orders with courier delivery are dispatched with Parcelforce on a next working day service. All orders with Royal Mail delivery are dispatched for delivery within 3 - 5 working days.

We deliver Monday to Friday, unless expedited shipping is selected on Friday for Saturday delivery.

Delivery locations and exceptions

The following locations may require an additional working day for delivery: AB31-38, AB44-56, FK17-99. G83, HS1-9, IV1-28, IV33-56, IV63, KA27-28, KW1 -17, PA20-49, PA60-78, PH18-26, PH30-44, PH49-50, ZE1-3, BT1-99, IM1-99, TR21-25, GY1-99, JE1-99, PO30-42.

Requirements to sign for delivery

We require you to sign for delivery for all parcels delivered by the couriers.

Missed delivery

If you are not available to sign for delivery, a card will be left and the parcel will be available for you to pick up from the local post office. If you prefer redelivery of the parcel, please call us and we will arrange for delivery on a working day of your choice.

Returns Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy

All returns from 'home' deliveries, must be returned to Safetots for a refund. Items can not be returned to Tesco.

We allow returns in an unused condition for 365 days from the date of purchase.

Charges for returns

We will require you to pay for 'change of mind' returns.

Safetots offer a courier pick up and return service for unwanted goods. The £15 courier fee is deducted from your refund

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

We do not issue a full or partial refund for items returned in the following condition: items with damage caused by factors outside the manufacturer’s control including (amongst other things): failure to follow the user guide or maintenance instructions; normal wear and tear; inappropriate use (for example, a single buggy being used for two children or the use of any toddler/buggy board with a buggy); accidental, wilful and/or misuse of the product; inappropriate storage methods; inappropriate cleaning; modification, alteration and/or transformation of the product.

If you would like to use our courier service to return an item to us you can request this along with your RMA number by contacting us. The service costs £15 and you must be available to pass on the returning goods to the couriers on the week day you have requested.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

We do not issue a full or partial refund for items returned in the following condition: items with damage caused by factors outside the manufacturer’s control including (amongst other things): failure to follow the user guide or maintenance instructions; normal wear and tear; inappropriate use (for example, a single buggy being used for two children or the use of any toddler/buggy board with a buggy); accidental, wilful and/or misuse of the product; inappropriate storage methods; inappropriate cleaning; modification, alteration and/or transformation of the product.

Please contact us prior to returning an item if you believe the item to have any form of fault.

Contact us

Talk to our Tesco Partner directly about their products or an order.

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: info@safetots.co.uk

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 01438728888

Enter phone number for mobile calls…phone number must begin 0330 or be a local geographic number

Our customer services are open from 9am - 5pm, Monday to Friday, excluding bank holidays

Postal address:Safetots Ltd
Unit 7, The Orbital Centre
Gunnels Wood Road Stevenage
Hertfordshire, SG1 2NB

Company number: 5222875, VAT number: 843 9648 84

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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