QP Jewellers

About us

QP Jewellers have been committed to providing high quality fine jewellery for years. Critically acclaimed and world-renowned, the QP luxury diamond & gemstone jewellery collection has been designed, perfected and crafted by artisan experts drawing on many years of experience from a world of jewellery making.

From elegant diamond & amethyst earrings to stunning ruby necklaces, the QP ranges have something to offer for every occasion and special moment life may bring. Using hand selected, ethically sourced natural diamonds and gemstones, our jewellery is as inviting as it is a product of nature itself.

Hundreds of classic and contemporary gold, white gold, rose gold and Sterling Silver jewellery designs complement a multitude of beautiful diamond and gemstone combinations. The experience of buying jewellery should always be a special one, be it for a gift, a token of love and appreciation, to commemorate a special moment, to say a special thank you or simply just to treat yourself.

Each QP Jewellers piece is supplied with official Craftsmanship Appraisal, full guarantee and QP Jewellers Lifetime Warranty.

Delivery Information

Delivery rates and timescales

Delivery Option Delivery Cost UK Mainland & Isle of Wight
Click & Collect Sorry, not currently available
Express delivery Sorry, not currently available
Standard delivery
(Small Items)
FREE Order by 5pm (Monday-Friday) for delivery within 5-7 working days
Standard delivery
(Large Items)
FREE Order by 5pm (Monday-Friday) for delivery within 5-7 working days

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isle of Man, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual delivery cost and timings will be displayed during checkout.

Delivery is free of charge and fully insured. Each piece is made to order and hallmarked independently: total time from order to delivery is 5 to 7 working days.

Orders are shipped from Monday to Friday and delivered from Monday to Friday.

Delivery locations and exceptions

Bank holidays, included but not limited to Christmas Day, Boxing Day, New Year's Day, Good Friday and Easter Monday, may add an extra day onto delivery time, subject to the opening hours of the courier.

Requirements to sign for delivery

All orders are sent by insured delivery and a signature will be required at the door. You will receive tracking numbers by e-mail as soon as your order has been dispatched.

Missed delivery

If somebody is not present, a card will be left and a re-delivery can be arranged, or the order can be collected from the nearest depot, collection point or sorting office.

Returns & Cancellation Policy

Changed your mind?

That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found here Returns Policy page.

If you are unhappy with the item you have purchased then you can return it to us for a full refund, replacement or exchange, as long as you notify us of this within 30 days of receiving the item.

Charges for returns

Goods which are not damaged or faulty must be returned at your expense. We cannot take responsibility for items damaged or lost in the return transit, and therefore we recommend using an insured postal service (e.g. Royal Mail Special Delivery) or courier. It is your responsibility to ensure goods arrive with us.

If the item to be returned has a defect or is damaged on arrival, and is being returned for a replacement item, we will cover the postage costs by way of an immediate refund to the credit/debit card.

If an item is to be returned for an exchange of the same item or a different item of the same value or higher, we will cover the cost of delivery up to £20. If an item is to be returned for a full refund, you will be responsible for covering postage costs.

Returns guidelines

Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.

It is your responsibility to ensure the returned item or items arrive safely with us. We therefore recommend that any items returned to us are sent with insurance and tracking. We do not accept responsibility for lost packages during transit to our return department.

If you would like to exchange an item, please contact us within 30 days from receipt of the goods. Our Customer Services team will respond to your query promptly to arrange return of the goods.

Is your purchase faulty or damaged?

We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.

If your item is faulty or damaged, please contact our Customer Services team and we will assist you promptly.

Contact us

Talk to our Tesco Partner directly about their products or an order

If you have any questions or need any assistance with your order, we will be delighted to hear from you. Please use any of the means below to get in touch with us.

Email address: sales@qpjewellers.com

We will acknowledge your email within 24 hours of receipt, excluding weekends and bank holidays

Phone 0191 645 0282

Our customer services are open from 9am - 5pm, Monday to Friday

Postal address:
1 Kingsway House
Kingsway, Newcastle upon Tyne
NE11 0HW
United Kingdom

Company number: 08662302, VAT number: 111 7692 28

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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