Returning Non-Faulty Goods
If you have had a change of heart you must return the item to Prezzybox (see address details below), unused and in its original condition within 7 days of delivery. Each returned product must be returned to us as sold, including all original packaging, tags, labels and accessories. Please note that if any security seals are broken, or if blister packaging has been opened, then the product is not in its original condition. All you pay for is the postage cost of returning the goods. For expensive items, we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
Exceptions on returning non-faulty goods
We regret that we cannot accept returns on the following non-faulty products:
- Personalised, made to order or customised products.
- Where the packaging or any of the individual product components, has been unsealed or damaged in any way.
- Perishable products.
- The non-faulty product does not arrive at Prezzybox in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
- Toiletry products.
Returning Faulty Goods
If the product you have ordered is faulty, you have 30 days, from the date of receipt, in which to return it. Parcels or items damaged in transit must be verbally reported to Prezzybox before 3.00pm the next working day following delivery, and also by email: email@example.com within 3 days.
When returning faulty items, we may ask you to return the goods back to us yourself. However, we will reimburse* the cost of the postage, provided that a reasonable** method of return postage is used. For example First Class Royal Mail up to Recorded Royal Mail. Unfortunately, we cannot refund the cost of Royal Mail Special Delivery. Simply return the item to us and the amount you spent to return the parcel will be recorded as soon as the return is received and processed. We will contact you by telephone or email to process the postage refund and can only refund the payment which was originally debited from you.
* Please obtain proof of your postage costs so we can reimburse you the full amount.
** Please note that by ""reasonable"" we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us on 0844 2495 007 for further advice.
Exceptions on returning faulty goods
If the deadline for reporting parcels damaged during transit is not met, we regret that we will not be able to issue a refund or replacement goods.
Refunds: We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days back to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.
If you wish to cancel an order please contact our Customer Services Team on 0844 2495 007. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.
This returns policy does not affect your statutory rights.
If a customer has purchased an Electrical product from Prezzybox, then under the WEEE regulations they are able to send the item they are replacing to Prezzybox.com and we shall dispose of it accordingly and in conjunction with the WEEE Regulations. Click here for more info
Returns and Clubcard Points
Any Clubcard points relating to products which have been returned will be removed from your Clubcard balance.