Changed your mind?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found on our Returns Policy page.
We regret that we cannot accept returns on the following non-faulty products:
- Personalised, made to order or customised products
- Perishable products
Charges for returns
We understand that sometimes the item you have purchased is not suitable. We are happy for you to return this to us within 14 days of receipt.
Unfortunately, we cannot remiburse the cost of postage for unwanted items. If you item is too large to return by post we can organise a collection which is a cost of £10 and will be deducted from your refund.
Please let us have any original packaging, tabs, labels and accessories, and please package it all securely. If you’re returning an item because you’ve changed your mind, there may be a deduction from your refund if it has been damaged, opened more than necessary to check it’s working, or used more than reasonably expected.
For expensive items, we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing.The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.
If you have purchased an electrical product from Prezzybox, then under the WEEE regulations you are able to send the item to Prezzybox and we shall dispose of it accordingly and in conjunction with the WEEE Regulations.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.
When returning faulty items, we may ask you to return the goods back to us yourself. However, we will reimburse the cost of the postage*, provided that a reasonable method of return postage is used**. For example First Class Royal Mail up to Recorded Royal Mail. Unfortunately, we cannot refund the cost of Royal Mail Special Delivery. Simply return the item to us and the amount you spent to return the parcel will be refunded as soon as the return is received and processed.
*Please obtain proof of your postage costs so we can reimburse you the full amount.
**Please note that by ""reasonable"" we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary). If the postage costs are going to exceed £10 please contact us for further advice.
Refunds: We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working days. Please note refunds take 5 working days to clear from the point of processing.