Delivery Service - *** IMPORTANT INFORMATION ABOUT LARGE ITEMS ***
Our one man delivery service delivers your purchase to ground level. Depending on the delivery company and their individual health and safety policy, this may mean your goods are delivered to kerb side. Our delivery does not include the driver taking your purchase upstairs internally or externally. Drivers are not insured to enter your property. Our one man delivery service may require assistance from you to assist or move the goods from the drop off point into your home.
Please do not ask the delivery driver to lift heavy items without sufficient manpower, as this will often be in breach of Health & Safety legislation.
Powerhouse Fitness use a number of couriers for delivery of 'large items'. Delivery often only includes delivery to the kerbside immediately adjacent to the couriers vehicle. Most couriers regard inside delivery as an extra service and as such this is not included with all delivery options. It may be necessary for you to assist or move merchandise into your home. This is especially relevant if you live in a block of flats as couriers will only deliver to the ground floor entrance to the block.
Where possible, we recommend paying for two man delivery and installation on large items.
What is two man delivery?
This service is available for large items. Subject to good and safe access, the courier will place the product in the ground floor room of your choice. Please note: Due to Health & Safety regulations deliveries above or below ground floor are at the carriers discretion and are not guaranteed. This includes steps that are immediately outside the premises and are required to climb in order to gain access to the property.
Other delivery information
Scottish Highlands, Northern Ireland and all UK Islands may incur an additional charge and take longer. This includes postcodes beginning AB30, AB31, AB33. AB34, AB35, AB44, AB45, AB51, AB52, AB53 and AB54.
Please allow additional days for your delivery to take place when there are UK and respective Country Bank Holidays. Please also allow additional days in extreme/uncontrollable circumstances i.e. extreme weather conditions etc.
Next day delivery excludes those products delivered directly from the manufacturer
While we will make every endeavour to deliver your products on time, we cannot accept liability for any incidental expenses caused by late, failed or damaged deliveries, or for any damage caused to property while delivering or installing your goods or any loss of earnings.