This title provides the right phrase for every situation...every time. Real success is about the future, not the past. As a supervisor, you'll be most effective if you concentrate on setting goals for your employees, rather than assessing past events and behaviors. This completely revised and updated second edition of Perfect Phrases for Setting Performance Goals provides hundreds of precisely worded performance goals you can put to use in virtually any situation. This handy, quick-reference guide provides effective language for: focusing your people on the most important parts of their jobs; communicating your expectations; aligning employee goals with organizational priorities; improving productivity and morale in the workplace; and, reducing disagreements during performance reviews.
Robert Bacal is the author of Managing Performance, The Complete Idiot'sGuide to Consulting, and other human resources books. Douglas Max is Managing Director of LR Communications, a firm that conducts on-site seminars in writing and presentation skills.