Tesco Partners Guarantee

If you are not satisfied with the service you have received from a Tesco Partner you can ask us for assistance. We will support you as part of the Tesco Partners Guarantee to help you when an item has not been received; an item is faulty or damaged; or if you have not received a refund from an order that you have returned.

There are two simple ways of escalating an issue:

Option 1.

Click on the ‘Raise a Claim’ button that is listed against all of the Tesco Partner items you have purchased within your order history. You will be directed to a form where you will be able to outline your issue in detail. If it is about individual items rather than your entire order, you will need to list these so that we can identify the Tesco Partner we need to work with on your behalf.

Option 2.

You can contact the Tesco Customer Service Team . They will escalate the issue on your behalf with the relevant Tesco Partner to ensure that it is resolved as quickly as possible.

Please note this option can sometimes take a little longer but we will always try to resolve your issue within 7 working days. This is because we will ask the relevant Tesco Partner to investigate what has happened which may mean talking to their suppliers or couriers.

In both instances we would ask that you provide as much information as you can to help us resolve the issue as quickly as possible. This includes any communication you have had with the Tesco Partner to date, proof of deliveries or photographs of damaged products.

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