Is your purchase not quite right?
That’s no problem. All of our Tesco Partners offer the same Tesco direct policy as a minimum, the full details of which can be found in our Returns Policy page.
Exceptions to refund policy - Earrings due to hygiene issues & Personalised items unless we make an error
Charges for returns
Non faulty items must be returned at buyers own cost (we recommend Royal Mail 2nd class post with proof of posting)
Cost of Royal mail 2nd class post dependant on weight/size.
If you change your mind about an item please return it with all original components and packaging. If you are unable to return the item in its original packaging, please ensure the item is securely packaged to avoid any damage.
Is your purchase faulty or damaged?
We do our best to make sure everything works perfectly, but if it doesn’t, please contact us. Within the first 28 days we will issue a replacement item to you. Outside of the first 28 days we will be able to advise on the options to repair, replace or refund your item.
In the first instance please email firstname.lastname@example.org