Olive & Finch - Price: £20 to £30 (385)

About us

We are an independent retailer, successfully trading online since 2002. Our aim is simply to offer you an outstanding range of products combined with outstanding service.

We regularly refresh our product lines and stock to bring you the most up to date jewellery trends at competitive prices.Our fabulous children's jewellery range includes the entire D for Diamond collection plus delightful pieces from Jo For Girls, Little Ella, Bombay Duck and many more, plus lots of jewellery boxes to keep it all in.

In our women’s jewellery section we have some beautiful pieces from Fiorelli, Amore & Baci, Luna London and Elements Silver, Babette Wasserman, Estella Bartlett and Chrysalis.
For men we offer you a superb collection of contemporary men's jewellery ranges including Fred Bennett, Seven London and Tribal Steel. You will also discover a huge selection of novelty themed cufflinks covering every topic and interest you can imagine!We aim to offer you the best selection, from the best names combined with our unbeatable service and attention. All of this coupled with our years of experience guarantee you great products and great service.

Delivery Information

Delivery Rates & Timescales

UK 1st Class Delivery - £2.95 – delivery usually in 1-3 days Guaranteed Next Working Day Delivery (UK only) - if ordered by 2pm - £6.95 (Orders placed on a Friday will be guaranteed for Monday) Guaranteed Saturday Delivery (UK Only) - £10.95 if ordered by 2pm Friday

Goods are sent by Royal Mail, and may have to be signed for on receipt.

Standard deliveries are made between 9am and 5pm Monday to Saturday, however Saturday is not considered to be a working day.

Delivery charges are per order.

Although we will make every effort to ensure your products are delivered within the time stated, we take no responsibility for loss or damage incurred where delivery is time dependent. No compensation is payable to the customer for delayed receipt or inconvenience.

Click & Collect
£4 for delivery to your local store for collection.

Delivery exceptions
Bank Holidays are not a working day for us.

Tracking
Tracking details will be available on all Next Working Day Deliveries and will be emailed to you after dispatch.

Missed Delivery
If Royal Mail attempt a delivery while you are out a card should be left for you to arrange redelivery or collect from your local postal depot.

Returns Policy

Returns

Non-Faulty Goods - You have the right to return goods in new, undamaged condition and obtain a refund or exchange within 28 days of delivery. Goods must be returned in an 'as new' condition, in original gift packaging. To arrange return please email us at returns@oliveandfinch.com for a returns number before sending the goods. Please send with your order number to enable us to process your return smoothly. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. The customer will be responsible for the cost of the return. A refund for the cost of returned goods will usually be given within 3 days of date of receipt.

Faulty or Damaged Goods - If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by e-mail returns@oliveandfinch.com to request a return of goods. We will then issue you with a returns number and advise you of how to return the items to us. Where goods are damaged or faulty, the cost of returning the goods by the advised method only will be reimbursed to the customer in addition to the cost of the individual item.

Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, with your order and returns number. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product gift packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.

Refunds - In the case of a refund we will generally make payment within 3 working days of receipt of the return and in all events within 7 days of cancellation (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 5 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns number. Always contact us before returning goods.

Statutory Rights
None of the above terms and conditions affect your statutory rights as a consumer.

Address for Returns:

Please send goods in suitable packaging to;
Meteor Web Marketing - Returns,
Greenacres,
Hollywood Lane,
West Kingsdown,
Kent, TN15 6JG

Contact us

Talk to our Tesco Partner directly about their products or an order.

Email: sales@oliveandfinch.com

Phone: 01474 854317
(calls charged at standard rate from a BT landline, mobiles and other networks may charge more)

Postal address:
31-33 Albion Place
Maidstone, Kent
ME14 5DY (do not use this address for returns)

Customer Service Opening Hours: 9am – 5pm Monday to Friday.
METEOR WEB MARKETING Ltd Registered in England & Wales, Company No 6426785
Registered Office: VAT No: 924 7731 10

Talk to Tesco
If you prefer, you can also talk to Tesco about your order:

  • Phone 0800 323 4050†
  • Mobile 0330 123 4050
  • Or complete our online form to send an email to us. We aim to respond to your email within 48 hours of receipt.
  • We’re available Monday-Friday 8am-11pm, Saturday 8am-8pm, Sunday 10am-6pm
  • † 0800 numbers are free from BT landlines. Calls to 03 numbers from private telephones, including mobiles, are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator. Calls may be recorded.
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