Non-Faulty Goods - You have the right to return goods in new, undamaged condition and obtain a refund or exchange within 28 days of delivery. Goods must be returned in an 'as new' condition, in original gift packaging. To arrange return please email us at email@example.com for a returns number before sending the goods. Please send with your order number to enable us to process your return smoothly. Where goods returned are not faulty, we will only be able to refund the cost of the individual item. The customer will be responsible for the cost of the return. A refund for the cost of returned goods will usually be given within 3 days of date of receipt.
Faulty or Damaged Goods - If the goods are faulty or different to the ones ordered you may also return the goods and will be entitled to a full refund or replacement goods. The following procedure must be adhered to: Please contact us in the first instance by e-mail firstname.lastname@example.org to request a return of goods. We will then issue you with a returns number and advise you of how to return the items to us. Where goods are damaged or faulty, the cost of returning the goods by the advised method only will be reimbursed to the customer in addition to the cost of the individual item.
Packaging Returned Goods - The goods will need to be returned to us in suitable protective packaging, with your order and returns number. All non-faulty goods MUST be returned in their original packaging and must arrive 'as new' without any damage to the product or product gift packaging and with all parts intact. Faulty goods should be returned in original, undamaged packaging where possible.
Refunds - In the case of a refund we will generally make payment within 3 working days of receipt of the return and in all events within 7 days of cancellation (unless otherwise agreed). The cost of return of non-faulty goods is to be met by the customer. Where non-faulty goods to be refunded are not returned to us as agreed, we may deduct a charge from the refund for collecting the goods. In the case of a replacement, this will also be carried out within 5 working days where there are sufficient stocks to do so. Should the replacement not be possible within that time or if the goods have become obsolete in the interim we will, by agreement, endeavour to replace it with an equivalent model or issue a refund. Goods should not be returned unless we have given a returns number. Always contact us before returning goods.
None of the above terms and conditions affect your statutory rights as a consumer.
Address for Returns:
Please send goods in suitable packaging to;
Meteor Web Marketing - Returns,
Kent, TN15 6JG